BEYOND THE TECH
Trust and Commitment Trust isn’t earned overnight; your MSP has to prove they protect your digital assets and data from the intense threat of hackers and scammers. From the moment you pay an MSP to provide IT services to your business, they have to prove their value to you. Over time, your MSP should become a technology partner and valued asset. This is the case for one of our clients, a business that has been with MicroTech Systems for nearly a decade. They came to us frustrated by their previous company but worried to commit to a new MSP. So, we took it slow. As time passed, we made improvements that had the biggest priority and impact, and eventually, we formed a lasting partnership that continues to grow. That’s trust built on our commitment. Attentive to Your Needs Sadly, neglect is common in the MSP industry, as subpar IT companies become complacent and
small-business owners, overwhelmed by the prospect of having to find a new solution, try to make it work. We had something similar happen to a client of ours. This client had been relying on a former employee to manage their IT “after hours,” but the result was their employees could not complete their work during hours. Together, we found a process that worked for them and their employees, rather than trying to slap a Band-Aid on what was a very big issue. Today, we continue to provide proactive communication and support for all their IT needs. Your IT service provider should provide top-tier technology support, but the interpersonal support they provide is just as important. If you would like to learn more about what your MSP should be doing for you, visit our blog at MicroTechBoise.com/Blog.
Small-business owners turn to managed service providers (MSPs) when they need a partner who can manage, repair, and protect their technology and business. This relationship allows the business to focus on serving their customers, while the MSP manages network set-up, database protection, cybersecurity, and more. Yet, small businesses need their MSPs to be more than mechanics or IT gurus. In fact, there are two ways in which every MSP should be providing support to their business partners to ensure the small business gets the service they need.
ICEDGREEN TEA, 2WAYS Inspired by 101Cookbooks.com
Have a Laugh!
Ingredients
• •
2 tbsp loose-leaf green tea 4 cups filtered water, divided
Option 1: Rose and Coriander • 1 tbsp dried rose petals •
Option 2: Ginger Mint •
1 handful fresh mint leaves
1 tbsp whole coriander seeds
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1 inch fresh ginger, cut into coins
Directions
For Rose and Coriander Tea: 1. In a large pitcher, place green tea, rose petals, and coriander seeds. 2. Bring 1/2 cup water to just below boiling. 3. Pour hot water over tea leaves, petals, and seeds. Let steep for 10 seconds, then add the remaining 3 1/2 cups water. 4. Refrigerate 4–8 hours until tea reaches your desired strength. Strain and serve over ice. For Ginger Mint Tea: Follow the instructions above, substituting the mint leaves and ginger coins for the rose petals and coriander seeds.
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