New hire training costs top $1,000 across all roles Budgets for new hire training seem to reflect the L&D investment increases reported in Part 1 of our report. Businesses spend roughly the same amount on training for front-of-house (FOH) and back-of-house (BOH) employees: $1,242 and $1,229, respectively. Assuming an average salary of $15 per hour, that’s equivalent to 80 hours or 10 eight-hour shifts. At the manager level, however, budgets increase significantly: $4,918 for unit-level managers and $6,241 for general managers. This is consistent with our findings in Part 1 of the Hospitality Training 360 report. While respondents reported that they expected investments in hourly training to decrease in the next year, they expected investments in manager training would increase. A full 28% expected a significant increase in manager training spend, leading us to declare 2024 the “Year of the frontline manager.” Later on, we’ll break down the differences in training investments between quick-service restaurants (QSRs) and full-service restaurants.
Average training cost per employee
Avg. Cost
FOH hourly employees
$1,242
BOH hourly employees
$1,229
Unit-level managers
$4,918
Unit-level trainers
$1,071
General managers
$6,241
# of Businesses: 30
What respondents said: “The workforce is coming in with little knowledge, ability, or skill in social settings. We need to teach the absolute basics like smiling, conversation skills, and looking up from handhelds.”
Source: Hospitality Training 360 Report, Part 1
Hospitality Training 360 Report - Part 2
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