New hire role training sees significant increases In Part 1 of our Hospitality 360 report, we identified several different factors behind the post-pandemic wave of enthusiasm for L&D in hospitality. Chief among them were an influx of younger, less experienced workers; heightened pressure to retain existing employees; and an executive desire to become employers of choice. Given this confluence of circumstances, it stands to reason that new hire training hours have significantly increased for all roles. Compared to 2019 — the last time a CHART survey was sent out — new hire training hours in 2024 have increased across the board, between 14% and 63%. There were healthy increases among both FOH (+57%) and BOH (+45%) hourly workers. The highest growth, though, was again among unit-level managers (+63%), who now spend an average of 196 hours — nearly five weeks — training in their new role.
Average number of training hours per employee on new hire role training
2019 2024 %difference
FOH hourly employees
22.3 35
57%
BOH hourly employees
25.6 37
45%
Unit-level managers
120
196 63%
Unit-level trainers
–
57
–
General managers
210.45 239 14%
# of Businesses: 55
Note: Figures from 2019 come from CHART’s 2019 Trends in Hospitality Training and Development Study. The study did not measure the average number of new-hire training hours for unit-level trainers.
💡 Pro tip: The earlier employees pitch in, the sooner they feel like part of the team. While new hires won’t be fully ramped up by day one, they can pitch in on simple tasks like cashier work.
Hospitality Training 360 Report - Part 2
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