Deep Dive
QSR & full-service new hire training break down QSR’s simpler operations mean their employees undergo less training than those at full-service restaurants. So, we’ve provided a breakdown between the two to offer more relevant benchmarking data. QSRs surveyed spent 25 hours on new hire training for both FOH and BOH employees — a decrease of 32% (FOH) and 34% (BOH) from their full-service counterparts, who onboard for a total of 37 (FOH) and 38 (BOH) hours. There is higher parity in new hire training hours for unit-level managers and general managers across restaurant types. General managers at QSRs spent 228 hours training, while those at full-service restaurants spent 281 hours training — a difference of 19%. And the difference in unit-level managers was even lower: 193 hours at QSRs vs. 214 hours at full-service restaurants, resulting in a 10% difference.
Average number of training hours per employee on new hire role training
QSR Restaurants
Full Service Restaurants
FOH hourly employees
25
37
BOH hourly employees
25
38
Unit-level managers
193
214
Unit-level trainers
41
37
General managers
228
281
# of Businesses: 35
Hospitality Training 360 Report - Part 2
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