Upsurge in ongoing training reflects a need for adaptation Ongoing training has seen an outsized increase recently, growing at a much faster clip over the last five years than new-hire training. In that time period, average ongoing training hours for employees increased between 125% and 242% (depending on role). FOH/BOH hourly employees spend roughly 30 minutes per week training, while unit-level managers and general managers spend closer to an hour per week.
Considering the skills gap that so many respondents cited, however — particularly when it came to management and leadership, customer service, and interpersonal skills — ongoing training may still be falling short. Average number of training hours per employee on ongoing role training
2019 2024 % Difference
FOH hourly employees
9
26
189%
BOH hourly employees
7.9
27
242%
Unit-level managers
18
47
161%
Unit-level trainers
–
27
–
The average cost of turnover for a restaurant worker is nearly $6,000. And with helpful training makes employees 76% more likely to stay, L&D investments are money well spent.
General managers
30.6 69
125%
# of Businesses: 39
This aligns with findings from Part 1 of our report, in which 92% of businesses surveyed stated that continuous learning would be a major focus in the next year. It's also worth noting that continuous learning is just one approach that is growing in popularity. Others include reinforcement learning and everboarding. Clarifying how each approach aligns with your business's requirements will optimize the efficiency of your ongoing training efforts
What respondents said: “We’re prioritizing training to become an employer of choice. Knowing that an employee will get top-of-the-line training and skill during their time at our company helps set us apart.” Source: Hospitality Training 360 Report, Part 1
Hospitality Training 360 Report - Part 2
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