Deep Dive
QSRs lead the way in ongoing training
Average number of training hours per employee
QSR Restaurants
Full Service Restaurants
% Difference
While QSRs' overall training hours are lower, tenured employees actually spend more time training at QSRs than at full-service restaurants. In fact, FOH/BOH hourly employees spend over 80% more time training than their full-service counterparts, 39 hours per year at QSRs vs. 21 hours at full-service restaurants. For unit-level managers and general managers, the difference is even more pronounced. Unit-level managers at QSRs train for 157% longer than their full-service counterparts — a figure that increases to 173% for general managers. While full-service restaurants’ more complex operations lead them to frontload training, those aiming to make onboarding more efficient may want to look to their QSR counterparts for inspiration. Reallocating hours from onboarding to ongoing training can result in faster starts, lower turnover rates, and better customer service.
FOH hourly employees
39
21
86%
BOH hourly employees
40
22
82%
Unit-level managers
77
30
157%
Unit-level trainers
45
15
200%
General managers
101
37
173%
# of Businesses: 28
💡 Pro tip: Some businesses are reframing onboarding to “everboarding” — an approach to training that emphasizes growth and development throughout the employee lifecycle.
Hospitality Training 360 Report - Part 2
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