Investing in ongoing training can lower costs, among other benefits QSR restaurants surveyed spent significantly less in training than their full-service peers — between 44% and 79% less, depending on the role. And the outsize rate at which QSRs utilize ongoing training over new hire training is likely a contributing factor. While it’s unlikely that full-service restaurants can lower their training spend to that of QSRs, continuous learning may help them offset the 40-50% difference. Slightly reducing your onboarding investment (say, by 10-20%) allows new hires to get on the floor faster. Then, you can redirect those resources toward ongoing training such as microlearning modules — which can often be completed quickly during shifts — to improve knowledge retention and skills.
Average training cost per employee
QSR Restaurants
Full Service Restaurants
% Difference
FOH hourly employees $778
$1,741
-55%
BOH hourly employees $795
$1,795
-56%
Unit-level managers
$3,748 $6,735
-44%
Unit-level trainers
$314
$1,468
-79%
General managers
$4,292 $8,581
-50%
# of Businesses: 25
Hospitality Training 360 Report - Part 2
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