INVESTING IN OUR TEAM
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Bowling Green Parking One Of Many Facility Enhancements Safe parking is a very important amenity for our over-the-road drivers, and that’s why we’re excited about our Bowling Green facility enhancements! We recently added 44 tractor-trailer parking spaces, an additional 14 spaces for personal vehicles, and a new canopy to the fuel island. All of these provide more parking options for our over-the-road drivers, and extra room and comfort for our Bowling Green associates. We’re excited about this facility enhancement and the many others we have in the works. After all, we’re not just upgrading facilities. Investing in our facilities is an investment in our people. We’re reinforcing the future of Averitt. And our future is a bright one! T m
‘A TRUE PARTNERSHIP’ Relationship With Dippin’ Dots Continues To Grow You’ve likely eaten Dippin’ Dots at a sporting event, a movie theater or a theme park. But did you know that Averitt has had a strong relationship with Dippin’ Dots for 25 years? Dippin’ Dots – which makes unique, flash-frozen beads of ice cream – has its roots in Paducah, KY. Since 1998, our Mayfield team has become a go-to source for its tasty deliveries.
with Dippin’ Dots has increased nearly tenfold since 2010. “They constantly ask us to cover more area,” Ed says. “We pretty well handle everything we can in our direct area.” Additionally, Dippin’ Dots recently opened a distribution center in Terrell, TX that has given our Dallas team opportunities to build the relationship even more for the future. CONSISTENT COMMUNICATION Another unique aspect of our relationship is we have a customer service representative – CINDI BRYANT – who keeps a close eye on the account and makes sure these time-sensitive shipments arrive without a hitch. “That’s one of the big selling factors that they love,” Ed explains. “They get very timely service information if there is a problem that arises. There’s a lot of communication back and forth with them. Thanks to our service, we’ve had very, very few service issues that have resulted in melting.” Thank you to our Mayfield team for helping this partnership develop into what it is today. Your commitment is the reason customers like Dippin’ Dots continue to trust us as their source for transportation solutions! T m
UNIQUE PROCESS Because Dippin’ Dots ice cream is stored at extremely low temperatures, we work together in creative and innovative ways. “It’s pretty unique to move ice cream on a dry van,” Ed explains. “The way they do that is by putting it in what they call a break box – basically a cardboard skid that’s lined with Styrofoam, and they put the boxes of bagged ice cream into that. And they fill the top with dry ice. They know our transit times, so they usually put enough dry ice for our transit times, plus two days. If it’s a next-day point, they’ve got three days of ice on there.” Through the years, we’ve consistently delivered outstanding service. So much so that our business
We service Dippin’ Dots out of its Paducah facility to every state in our coverage area, as well as Canada. “It’s a true partnership with them,” says Mayfield Service Center Director ED DEESE .
ED DEESE
“They love our drivers. There’s a familiarity with the customer. They know what works for us. We know how they want their stuff handled – everything is pretty seamless.”
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