SLIB BOX - Newsletter - 3rd Quarter 2023

Guest Engagement Scores Year to Date - Q3 2023

FULFILLMENT OF SPECIFIED PREFERENCES 92.98

OVERALL STAY EXPERIENCE: 93.68 TARGET: 92.30

LIKELIHOOD TO RECOMMEND 9.25

TARGET: 9.12

TARGET: 86.00

PROBLEM FREE

PROBLEM HANDLING

SERVICE ATTENTIVENESS 93.00 TARGET: 89.00

76.41

74.91

TARGET: 73.00

TARGET: 72.30

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