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MEMBER SPOTLIGHT
This impressive Alberta-based company was established nearly 50 years ago and shows no signs of slowing down
By Lisa Kopochinski
S ince its formation in 1976, Glover International Trucks (GIT) has grown its presence across Alberta in promoting , selling and servicing International Trucks. Over the past 47 years, GIT has grown to nine locations with over 250 employees that provide service and sup- port to customers in central and south- ern Alberta. Having built its business on providing best-in-class service and sup- port to its customers, GIT is an autho- rized International Truck, DENNIS Eagle Truck and CAPACITY Terminal Truck dealer, providing all makes, parts and service to the construction and transportation industry. At present, Glover International Trucks currently employs more than 250 people. The ownership group consists
of chief operating officer Rod Hayes, chief financial officer Matthew Januska and president and CEO Shane Bosch. “We are very hands-on, engaged with the staff and customers and day-to day-business,” said Bosch. Also, as an active member of ARHCA for the past five-plus years, Bosch said, “We like to be involved in the industry with our customers, suppliers and com- petition, and we find being an active ARHCA member gives us the opportu- nity to do this.” Scope of services With respect to the scope of products and services that the company pro- vides to the heavy construction industry across the province, GIT provides a full line of medium duty, vocational and
highways trucks, as well as terminal/ shunt yard trucks. “The company also offers ‘ready to roll’ trucks with snowplows, dump bod- ies and various other bodies mounted and ready to go to work,” said Bosch. “We provide financing, daily and long- term rentals to our customers, and full- service leasing so they don’t have to worry about maintenance and repairs.” The company also provides support, which is prompt, responsive, and, most importantly, proactive. GIT has a team of full-time technicians that monitor all its customers’ vehicles and advises them in advance of failures to mini- mize downtime. “It involves addressing customer inquiries, concerns or issues in a timely manner, acknowledging their needs and
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MEMBER SPOTLIGHT
Glover International’s new HX vocational truck. The HX has been redesigned and built to endure, thrive and dominate the most demanding applications in the construction industry.
Investment in technology Technology is extremely important to GIT, as it provides a competitive edge by streamlining processes, increasing efficiency and enabling the company to better support its customers. “Technology facilitates better com- munication and collaboration within our organization and with our cus- tomers,” said Bosch. “Tools like our
clientele through technology aware- ness, training and the ability to adapt to ever-changing requirements.” Safety is also a significant fac- tor in the company’s daily work and overall philosophy. To help with this, GIT has a safety manager and safety committee at each of the company’s nine locations that meet monthly to ensure the safest workplace possible.
providing quick resolutions or progress updates,” said Bosch. “We utilize our On-Command Support so we’re always connected to our customers’ vehicles so we can maximize their uptime/productiv- ity and minimize failures and downtime.” The company also has Glover Idealease, which started in 1980 as a truck rental business, that supports growth and seasonal opportunities for its clients. In the mid-1990s, Glover Idealease started a new division offering leases with options to control capital expendi- ture and running costs. Glover Idealease is a member of more than 430 locations that supports transportation requirements through- out North America with more than 60,000 trucks, tractors and trailers in its fleet. “Our vision throughout the years and moving forward is to support our clientele, in lowering running costs by providing ‘best in class’ support and service,” said Bosch. “We drive effi- ciencies internally and for our loyal
Glover International team picnic in Central Alberta in June. The company frequently hosts team-building events so employees can bring their families together and enjoy the afternoon.
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MEMBER SPOTLIGHT
‘Connected Vehicles’ enable us to work together seamlessly and maximize uptime and reduce unforeseen repairs for our customers.” Bosch adds that GIT was also the first international dealer in Canada to deliver electric trucks. “We are now trained and capable of maintaining and repairing electric trucks in our area of responsibility. We also have new charging stations set up within our dealerships.” Industry challenges and the future When it comes to industry challeng- es, Bosch says labour shortages have remained a major issue in the industry. To help remedy this issue, GIT has been working with local technical colleges
“Our aim is to create an amazing culture to ensure we retain our current staff and attract the best tradespeople in the industry.”
– Shane Bosch, Glover International Trucks
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ALBERTA HEAVY Quarter 3 2023 37
MEMBER SPOTLIGHT
to better support our customers and ensure it’s environmentally friendly. We’re also renovating other locations again to create the best experience pos- sible for our customers and staff.” Additionally, he stressed how impor- tant GIT’s staff and customers are as they are critical to the company’s success. “We strive to provide the best work- place possible, so we can attract and retain the best team in the industry,” he said. “We do monthly barbecues and host team-building events for our staff and their families.” n
As for what the near future holds for GIT in terms of plans and goals for the Alberta market, Bosch says sus- tainability is especially important to the company. “We’re currently planning to build a state-of-the-art dealership in Calgary
and high schools to recruit students into the company. “We’ve also been importing foreign tradespeople,” he said. “Our aim is to create an amazing culture to ensure we retain our current staff and attract the best tradespeople in the industry.”
Photos: Glover International Trucks
Vision 2025 Since 1976, Glover International Trucks has grown and changed to meet and exceed the industry’s needs. A leader in innovation and the use of technology, the company remains committed to driving efficiencies for itself and its clients. As part of its Vision 2025 initiative, the company is focusing on the following areas: Technology Technology in the transportation industry has created opportunities to “lower running costs” while driving efficiencies to create profit. It is important to realize that advances in transportation technology are not always about making things faster. New technology also leads to superior driver experiences – better safety and security and lowered running costs – all while driving efficiencies. Client support services Glover International Trucks supports its clients 24/7. Its client services keep customers on the road and informed, so GIT knows where the truck is and what it’s doing. Glover Training Academy The company is very proud of its “Training Academy” at Glover International in Red Deer, Alta. Its state-of-the-art training facility provides a wide variety of web-based and instructor-led programs available to drivers.
Glover International Trucks was named a “Prestige” dealer for 2022. The company has certain criteria that a dealer must meet to be awarded this status. The ‘Best of the Best’ International dealers in North America receive this status. International Trucks provided the staff at each location with a pizza lunch for achieving this award.
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