Chief Displays & Packaging Invests In Amtech ‘Sign & Drive’ Technology Acworth, Georgia based Chief Displays & Packaging an- nounced it has invested in Sign & Drive, a web-based extension of Amtech’s EnCore ERP that eliminates paper proof-of-delivery, provides real-time visibility, and allows drivers by capturing signatures and transmitting docu- ments electronically. Chief, an award-winning print and display company that provides custom, turnkey services for a full range of display, logistics, print, and design needs, was facing nu- merous challenges related to fulfilling orders for their cli- ents. One of the primary issues was the outdated process of requiring truck drivers to manually scan documents at the end of each day, which was both time-consuming and prone to errors. This occasionally caused delays in invoicing due to lost or misplaced paperwork. The lack of a streamlined system for managing documents also posed a challenge when needing to retrieve them later, hindering customer service and potentially delaying problem resolution. “We had drivers scanning documents every day, and the more deliveries they have the more scanning they need to do,” explains Tony Stewart, VP of Operations at Chief. “And if an issue comes up later — usually the cus- tomer calling in, asking for documentation — if everything
wasn’t scanned correctly, we can’t provide timely service to our customer.” Chief, an Amtech customer since 2016, needed a solu- tion to modernize and digitize their process, reduce the likelihood of errors, and expedite their response to cus- tomer service requests. “We love to be on the forefront of what’s coming down the pike,” says Pete Langelotti, Chief’s Head of Information Technology. “So we were glad to be asked to be the beta site for Sign & Drive.” Sign & Drive made a positive first impression on Chief and their customers almost from the moment it was de- ployed. “My initial impression was that it was very simple to implement,” says Langoletti. “Amtech did a great job of putting it in place, walking us through the setup, and putting together instructions to help the drivers get in and use it.” “Change doesn't always go over very well," added Stewart, “but this went over very well with the drivers. The training took about 30 minutes and from there we had sit- uations where the drivers were teaching other drivers how to use it.” Stewart said that customer response was equally favor- able. “We picked a couple of customers that we deliver to every day, sometimes a couple of times a day, to get started,” explains Stewart. “Once they saw it, they loved it. Then we thought, oh shoot, now we have to buy it,”he joked.
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www.boardconvertingnews.com
July 3, 2023
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