Norfolk County’s Strategic Plan defines the priorities that will build on existing strengths and set a solid foundation for the 2022-2026 term of Council, and for future generations.
Strategic Plan 2022-2026
Our Future Norfolk 2022-2026 Strategic Plan
norfolkcounty.ca/OurFutureNorfolk
Photo above: Long Point, designated as a United Nations World Biosphere Reserve
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Contents Message from Mayor Amy Martin and Council.........................................4 Norfolk’s Councillors.......................6-7 Message from Norfolk’s CAO.............8 Our Organization..............................10
Our Strategic Priorities ............. 12-13 Empowering Norfolk.........................14 Building Norfolk................................15 Connecting Norfolk...........................16 Serving Norfolk.................................17 Sustaining Norfolk.............................18 How you can stay informed ........... 19
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Our Future Norfolk 2022-2026 Strategic Plan
Message from Mayor Amy Martin and Council
On behalf of my fellow members of Council, I want to thank all those who played a part in developing our strategic plan. We thank leaders from local businesses and community agencies, staff from across the County, and residents who provided input based on their
Our priorities, along with the initiatives and activities that drive them, will guide Council and staff as we work together to serve all members of our community over the next four years, and beyond. We also commit to continuing the valuable conversations that led to this plan and will report back regularly on our progress. Council is excited to continue our work to ensure Norfolk County is a place where all members of our community prosper and grow, together. Here’s to our future!
expertise, knowledge, and experience. Your ongoing commitment to Norfolk’s future is a big part of what makes our community such a great place to live, work and play. Based on what we heard, we created Our Future Norfolk, a strategic plan that defines our priorities, builds on our strengths, and sets a strong foundation for future generations.
Mayor Amy Martin
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Norfolk County Administration Building, Simcoe
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Our Future Norfolk 2022-2026 Strategic Plan
Norfolk’s Councillors Norfolk County, one of Ontario’s 444 municipalities, is located on the north shore of Lake Erie in Southwestern Ontario and consists of seven geographical areas known as Wards. As a municipal government, Norfolk County provides public services to meet the needs of its residents. Municipal governments raise most of the money to finance services from property taxes paid by residents and businesses, along with funding from other levels of government. Municipalities are governed by councils. In Norfolk, it’s made up of the Mayor, and eight Councillors who each represent a Ward.
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To contact your Councillor, visit norfolkcounty.ca/Councillors .
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Mayor Amy Martin
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Our Future Norfolk 2022-2026 Strategic Plan
Message from Norfolk’s CAO
Our Future Norfolk outlines our vision, mission and values, and establishes our five strategic priorities for the 2022-2026 term of Council. I want to recognize the great work our
We will achieve our vision of providing a vibrant community growing opportunity for everyone. We will implement our mission of providing valued public services that are responsive to our community’s needs. We will embrace our values of creativity, collaboration, inclusivity, confidence, integrity, and respect. We will strive to enhance the day-to- day experience of our residents. Our Future Norfolk’s priorities will act as a road map for employees, providing the strategic direction to enable our organization to not only meet, but exceed expectations, as we deliver programs and services to our residents.
staff, Mayor, and Council do every day. I am proud to work with such a
talented team and am excited about the achievements we can look forward to in the years to come. We have ambitious plans for this term. We are investing in initiatives that will benefit our residents and strengthen our agricultural sector, businesses, and local organizations. We are focusing on improving key infrastructure that will positively impact our current residents, and enable thoughtful, planned growth to keep our community strong and prospering for generations to come.
Al Meneses Chief Administrative Officer (CAO)
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Port Dover
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Our Future Norfolk 2022-2026 Strategic Plan
Our Organization Norfolk’s Chief Administrative Officer (CAO) is the manager of the municipality, making important decisions such as planning budgets and managing operations. The CAO is Council’s only employee. Norfolk’s five divisions report to the CAO and are led by a General Manager. Each division has several departments that work together to deliver programs and services to residents. Learn more at norfolkcounty.ca/OrgStructure .
Citizens of Norfolk County
Norfolk Council and Committees
Chief Administrative Officer (CAO)
Fire Services
Community Development Division
Paramedic Services
Corporate Services Division
County Clerk
Environmental and Infrastructure Services Division
Human Resources
Health and Social Services Division
Operations Division
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Quance Park & Mill, Delhi
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Strategic Plan 2022-2026
Turkey Point
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Our vision A vibrant community growing opportunity for everyone
Our mission Providing valued public services that are responsive to our community’s needs Our values Creativity | Collaboration | Inclusivity Confidence | Integrity | Respect
Our strategic areas of focus
Our Future Norfolk
Empowering Norfolk Putting the tools and resources in place to ensure our businesses’ and residents’ success.
Building Norfolk Develop the infrastructure and supports needed to ensure complete communities.
Connecting Norfolk Bringing the community together with cultural, physical and technological linkages.
Serving Norfolk Ensuring a fiscally
Sustaining Norfolk Creating a sustainable community and a positive legacy.
responsible organization with engaged employees who value excellent service.
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Our Future Norfolk 2022-2026 Strategic Plan
Empowering Norfolk Putting the tools and resources in place to ensure our businesses’ and residents’ success.
Foster and build partnerships with the community Partnering with the community, institutions and industry to address the needs of Norfolk.
Create a place where businesses and residents can thrive Developing strategies that support our changing needs and encourages innovation in Norfolk.
Advocate for the needs of Norfolk Working with all levels of government to ensure Norfolk is successful.
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Building Norfolk Develop the infrastructure and supports needed to ensure complete communities.
Ensure the health, safety and well- being of the community Facilitating the necessary supports to ensure affordable, accessible and equitable service options.
Provide a solid infrastructure foundation Ensuring that Norfolk has all of the hard infrastructure (water, sewer, roads, parks) for current and future needs.
Ensure responsible growth policies and strategies Developing policies and processes that foster responsible growth in Norfolk.
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Connecting Norfolk Bringing the community together with cultural, physical and technological linkages.
Celebrate and connect all of our communities Bringing our communities together through celebrations of our unique cultures, geographies and identities.
Maximize our mobility options Creating and expanding our physical mobility linkages (roads, trails, transit) to bring Norfolk together.
Ensure Norfolk is virtually connected to the world Advocating to government and industry for stronger and more effective broadband and cellular coverage across Norfolk.
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Serving Norfolk Ensuring a fiscally responsible organization with engaged employees who value excellent service.
Strengthen communication and service
Foster a positive employee
Create an environment of continuous improvement Encouraging and recognizing innovation and action that exceeds the expectations of the community.
delivery Improving how Norfolk
culture Attracting, developing and retaining employees who will work collaboratively to deliver excellent customer service.
communicates and delivers services to the community, both digitally and in-person.
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Our Future Norfolk 2022-2026 Strategic Plan
Sustaining Norfolk Creating a sustainable community and a positive legacy.
Protect and strengthen our agricultural and natural heritage
Continue to implement and enhance our climate action strategies Making our infrastructure more resilient to the effects of climate change and identify
Ensure financial
sustainability Continue our long- term financial and resource strategy that is realistic, affordable, and sustainable.
Supporting and empowering our
farming community while respecting our environment.
opportunities to reduce Norfolk’s carbon footprint.
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How you can stay informed
Feedback and participation from residents, businesses, and industry help to drive decision-making processes. Norfolk County uses a variety of tools to consult with the community including public engagement, advisory committees and direct communications. Visit norfolkcounty.ca/OurFutureNorfolk for updates on our Strategic Plan.
Social media Follow us for regular updates about events, programs, services, safety information, and more.
facebook.com/NorfolkCountyCA twitter.com/NorfolkCountyCA norfolkcounty.ca/youtube instagram.com/NorfolkTour
Council updates Review Council agendas, minutes and calendar to stay informed about all Council decisions at norfolkcounty.ca/Council .
Subscribe to news
Never miss a news update by subscribing to news stories at norfolkcounty.ca/News .
Backus Heritage Conservation Area
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Waterford Ponds, Waterford
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