Our Future Norfolk - 2022-2026 Strategic Plan

Serving Norfolk Ensuring a fiscally responsible organization with engaged employees who value excellent service.

Strengthen communication and service

Foster a positive employee

Create an environment of continuous improvement Encouraging and recognizing innovation and action that exceeds the expectations of the community.

delivery Improving how Norfolk

culture Attracting, developing and retaining employees who will work collaboratively to deliver excellent customer service.

communicates and delivers services to the community, both digitally and in-person.

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