OmniFlex ™ Short-Term Care Frequently Asked Questions Tech Questions What browsers work best when using ManhattanDirect 2.0 quoting & enrollment? The ManhattanDirect 2.0 platform works best when using Google Chrome or Microsoft Edge browsers. NOTE: Using Mozilla FireFox or Microsoft Internet Explorer may result in unexpected errors. Why is OmniFlex™ not showing up on Agent Portal? Once ManhattanLife producer appointment confirmation is received, an agent is able to gain access to the ManhattanLife Agent Portal using that number. NOTE: There is a 24-hour delay before OmniFlex™ will appear listed among the products able to be quoted/ enrolled on ManhattanDirect 2.0. If appointed but Agent Portal account creation is delayed, note that minor delays may still exist before OmniFlex™ is reflected among carriers able to be quoted/enrolled. What is the e-Application signature process for OmniFlex™? We require only the applicants Mothers Maiden Name for our electronic application platform. Underwriting Can agents submit a pre-determination request for the Short-Term Care product? Yes. If you are curious about whether your client will qualify for a Short-Term Care policy, simply send the below details to stcunderwriting@manhattanlife.com and let us guide you! •Name (Nice to have, but not required) • Age •Health History, Diagnosis Dates •Prescription history •Date of your last physical examination Please provide details on any other information we may need. Information such as date of onset/diagnosis, severity, treatment details, and any limitations caused is very helpful. What is the best phone number to reach OmniFlex™ Underwriting? Health Pre-screen : 800-672-4535, option 9 (Pre-screen), option 1 then option 2 (OmniFlex™). Interview Clarification Call (“PHI”): 800-672-4535, option 8 (PHI), then option 2 (OmniFlex™). What are ManhattanLife’s OmniFlex™ Underwriting hours? Monday - Thursday: 8:00 a.m. to 5:00 p.m. Central Time Friday: 8:00 a.m. to 2:00 p.m. Central Time Can a person own more than one OmniFlex™ plan? No, clients may only have one OmniFlex™ plan. However, there is no limitation on the person owning other Short-Term Care or Long-Term Care plans with other insurance companies. Can an insured have both Home Health Care and Short -Term Care from ManhattanLife? Yes and policies are treated individually.
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