NSLHD News June 6 2019

Child, Youth and Family Health Service Director Elisabeth Murphy, CNC Jenny McDonald, CNE Joanna Sunner in the RNSH main foyer with NSLHD CE Deb Willcox

Consumers give new Child, Youth and Family Health Service website the tick of approval

The Child Youth Family Health Service (CYFHS) team has unveiled its new website, promoting the improved experience for parents and families. The website brings 13 services together to create a central resource hub for parents and families. Child, Youth and Family Health Service Director Elisabeth Murphy said the two-year project would not have been possible without the collaboration with Information Communications and Technology (ICT) and Corporate Communications. “Consumer input and feedback was an essential part of the website development process and we are very happy the website has received a ‘Consumers and Carers Approved Tick’,” she said. The website is innovative in visual design, website functionality and usability including location detection to let the user know where their nearest services are.

Consumer representative Emma Cushing said it was wonderful to help the CYFHS team bring its website vision to life. “The process has been open and inclusive, with a very real desire to create the most functional site for the consumers. The opportunity to engage has been in the form of face-to- face meetings and teleconference/email interactions,” Emma said. “I wouldn’t hesitate to recommend the new sites to neighbours, friends and family - it’s a fantastic resource and a fabulous success.” During the recent PACH Accreditation Survey, the assessors had a sneak preview and were impressed with one assessor telling the CYFHS team she wished an online resource like the website was available when she had her children. You can visit the new website by visiting www.nslhd.health.nsw.gov.au/CYFH . The team encourages all staff to recommend it to patients, family and friends.




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