WILL YOU CONTACT ME IF MY ACCOUNT IS FALLING INTO ARREARS? When arrears first arise on your account, we will contact you within 15 working days to advise of the status of your account, the applicability of the SME Regulations, and the availability of this Information Booklet. We will also offer you the option of an immediate review meeting to discuss your situation and any options available to you and will provide you with details of a designated contact point within the Credit Union. In order to properly assess each case on its own merits, it is vital that you furnish all information requested by us immediately so that we can assist you in meeting your obligations within a realistic time frame. If you have a preferred way to communicate, please let us know, and we will do our best to use that method. Generally, we use a combination of email, text messages, and phone calls, and there are some standard letters we'll need to send as part of this process. We will need to communicate with you: - if we need to clarify some information. - if you haven't responded to us in an agreed timeline. - if you haven't met a payment arrangement. We will make sure we only make contact when necessary and have trained and knowledgeable staff if you would like to discuss any aspect of your loan arrears.
Contact Us: 053 94 88709 arrearssupport@alturacu.ie
Made with FlippingBook interactive PDF creator