Quoting process • Quote turnaround is 7 days for deficiencies found during inspections. • Quote turnaround for service is 24-48 hours. • APi NSG can provide a tracker to monitor status and amount for proposals.
National Account Representative
INspection procedures • Inspections are dispatched through our shared work order management system the month prior to their due date. • Local representatives will avoid scheduling inspections during peakhours. • We recommend that inspection scopes are completed in the same month.
National Account Representative
M e e t O u r I m p l e m e n t a t i o n T e a m
IMPLEMENTATION PROCEDURES
accounting procedures • Access our customer portal to view
Implementation Coordinator
inspection reports and backup paperwork. • Invoices will be emailed in batches as work is completed. • We recommend the set-up of automatic deposits for invoice payments.
general set-up • APi NSG will conduct kickoff calls with our service providers to go over procedures. • We will meet with you to discuss mutual expectations. • The site list and scopes are thoroughly reviewed and each site is partnered with a respective APi company.
National Account Representative
service procedures • Communication is centralized via our 888 number and customer designated distribution email. • We are available 24/7, 365 for emergency service requests. • APi NSG has recommended Service Level Agreements.
National Account Representative
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