Partnership Praise & Performance
Striving for Collaborative Excellence
Feedback Summary Housing Choices is viewed by our partners and stakeholders as professional and knowledgeable; our staff’s dedication, integrity and honesty is highly regarded and valued, as is our overall partnership approach. Our partners report having high levels of confidence in the services we provide. Particularly helpful is the feedback that allows us to compare ourselves with other housing providers and the criteria our partners consider when choosing to work with us.
Knowing that our partners rate us so highly is a fantastic way to maintain and grow our collaborative partnerships across Australia. These are fundamental to delivering compassionate, professional tenancy management and housing solutions for vulnerable Australians, as well as building vibrant neighbourhoods to support them.
We respect Housing Choices’ commercial capabilities in planning and developing housing, preparing bids and managing the business. We benefit from Housing Choices’ expertise.
We know the best way to deliver sustainable high-quality outcomes for our residents is to work in collaborative partnerships. Each year we use our Partner Satisfaction Survey to check on their needs and our progress, how we performed against our peers and to inform our strategic planning.
Partnership Survey Participant, 2017
Managing Director, Michael Lennon
The results we achieved were outstanding! 92% Partnership Satisfaction NET PROMOTER SCORE 50*
Housing Choices is a large, capable organisation that shares our values and is committed to developing positive relationships.
The leadership shown by Housing Choices in the NDIS policy arena is highly regarded.
Tasmania
Victoria
Tenancy Management
93%
89%
Communication with Residents
93%
80%
Partnership Survey Participant, 2017
Partnership Survey Participant, 2017
Maintenance Services
89%
75%
*NB: The Net Promoter Score (ranging from -100 to 100) measures the willingness of Housing Choices’ partners to recommend our services to others. It is used for gauging our customer’s overall satisfaction with Housing Choices’s service offerings and is also related to our customer’s loyalty towards us. A score of 50 or over is considered excellent.
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