An Unexpected Tool for Creating High-Quality Training Materials Submitted by: Lisa Schweickert, Director of Customer Contact Training & Quality, US Foods
Objective
To create and update training materials for complex processes without requiring any dedicated software or specialized design skills. The training aids also needed to be easily accessed and navigated by the end user. How it Works We used PowerPoint to create interactive PDF
Professional, interactive training materials created without complex software
job aids. Who knew PowerPoint could be adapted to this type of navigable format? It is very easy for anyone with basic Powerpoint skills to learn how to create this type of interactive document, so I enlisted the help of a
couple of our business analysts who are part of the customer contact work stream to assist in creating and updating these materials. I provide guidance as needed on content to make sure the information presented covers the key points, is easy to understand, and flows well. Using PowerPoint makes it accessible for people who do not have a background in instructional desgin to create and edit these job aids, making this a sustainable long-term solution for us.
Results
By moving to this process we have been able to create a library of job aids and keep them updated with changes without investing in any additional software programs. It has been a big hit for with our over 700 Customer Contact associates and hundreds of sellers who rely on these resources to learn and perform their jobs.
Made with FlippingBook - Online Brochure Maker