CARING IN DuPage
WHAT I LEARNED FROM A SKI TRIP GONE WRONG THE RIGHT HELP AT THE RIGHT TIME
A bout two years ago, I was skiing in Pennsylvania with my family. I was a total novice and had borrowed all my equipment, but I made it through most of the morning without incident. The ski hill we were visiting was not known for great powder, and where an easier run met a more advanced run, I wiped out on a patch of ice. I wasn’t going very fast, but I was starting to get fatigued so my swoosh turned into a stick and tumble. I was in the wrong place at the wrong time. I tore the ACL, MCL, and meniscus of my right knee. Adrenaline shot through my body; I tried to use ice to numb the pain, but to little avail. My sister and my sister-in-law waited with me until the ski patrol came to get me. After they had wrapped me up like a burrito on a sled and sent me down the mountain, I realized there were no doctors or paramedics on staff at the ski hill. All the ski patrol could offer was first aid. My husband bought me some extra-strength pain reliever
health care physicians. When I was skiing, I didn’t find out the true extent of my knee injury until a few weeks after I was back home. At BrightStar Care, we make sure that type of delay does not happen with our clients.
THE RIGHT HELP AT THE RIGHT TIME IS CRUCIAL. I TELL THIS STORY AS A WAY TO CONTRAST THE LACK OF CARE I RECEIVED ON THE SLOPES WITH OUR INCREDIBLE CARE SYSTEM HERE AT BRIGHTSTAR CARE.”
Even though my recovery was not ideal, I was lucky to have the help I did. My sister is a nurse, and she became my de facto on-site medic at the ski hill. With BrightStar Care, you will get access to our team of RNs, LPNs, and CNAs, all of whom have a wealth of prior experience dealing with diverse medical challenges and conditions. It’s one thing to have an academic degree or a science-based higher education, but quite another to have the training and bedside manner of our nursing professionals. Throughout my ordeal, my family rested easy, knowing I would get better. They did not understand the extent of my injuries at the time, but they had enough peace of mind to continue skiing for the rest of the afternoon. Some of our clients’
in the lobby vending machine. It was the only treatment I got on-site besides the immobilization splint and ice. The right help at the right time is crucial. I tell this story as a way to contrast the lack of care I received on the slopes with our incredible care system here at BrightStar Care. We are a contingency plan that is part of a hierarchy of care. Our in-home caregivers can report injuries, symptoms, or problems with medication to nurse case managers, who then dialogue with family members and
families live far from them and aren’t able to be a part of the hierarchy of help. BrightStar Care fills this gap so that people with loved ones living far away can rest a little easier knowing they have a resource network through us.
—Monica Labrot arketing and Customer Support Manager
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