PARTNERSHIPS ACADEMIC-INDUSTRY
Cohort 09
Proactive Pediatric Workflow Optimization: Operationalizing Pediatric Readiness Through Standardized Workflow and Decision Support
CRM Software Implementation Final Report Student: Daniel Simpson
Student: Kayla Hunley Instructor: Michael Taylor, Ph.D. Industry Sponsor: Wellstar
Instructor: Michael Taylor, Ph.D. Industry Sponsor: Trelia Health
Abstract: The proposed project is to improve Trella Health LLC’s CRM software implementation pro- cess. I will be working with the director of implementations, Christopher Titone, to assess the current CRM implementation and integration process for defects and points of weakness. We will also develop and execute an initiative to improve the process internally with a goal of significantly and measurably improving the outcomes of the average implementation. Some variables that we are interested in are customer adoption and satisfaction, internal process documentation and streamlining, time to live met- rics, and integration accuracy. This will be an interdepartmental effort including representation from Trella’s sales, customer success, implementation, support, and integration teams. Limited, but benefi- cial input will be considered from current clients as well.
Abstract: This project addresses the systemic “competency gap” in pediatric emergency care through the engineering of structural guardrails within the pediatric emergency room. In a high-turnover en- vironment where staffing and management are variable, the project operates on the principle that the system must remain the constant. By transitioning from person-dependent workflows to a system-de- pendent informatics model, the project aims to mitigate the increase mortality risk associated with low pediatric readiness. Key interventions include a comprehensive audit of supplies, easy to access credentialing frameworks, and the alignment of nurse protocols with new employee training materials. Despite significant variation across shifts throughout the workday, the project has worked to achieve “structural success” by establishing a SharePoint Clinical Knowledge Hub a single source of resource. This digital infrastructure integrates internal standard workflows with external clinical guidelines, ensuring that rotating staff have 24/7 access to the validated decision support tools required to provide safe, evidence-based care.
Evaluating the Potential Impact of PACE Implementation in Georgia: A Healthcare Management and Health Informatics Approach
Students: Purity Varist, Lisa Whisby Instructor: Michael Taylor, Ph.D. Industry Sponsor: Traktion
Wellstar ED Inpatient Throughput Data Collection Dashboard Students: Elisabeth Federici, Trupti Kallurwar, Zoe Luter Instructor: Michael Taylor, Ph.D. Industry Sponsor: Wellstar
Abstract: Georgia’s aging population and increasing healthcare demands present an urgent need for integrated, cost-effective models of elder care. Although the state passed legislation in 2024 authorizing the Program of All-Inclusive Care for the Elderly (PACE), no active sites currently operate in Georgia. This capstone project evaluates the potential impact of implementing PACE statewide and explores how health informatics innovations can strengthen their launch, scalability, and effectiveness. PACE is a nationally recognized program that coordinates comprehensive medical and social services for adults aged 55 and older who qualify for nursing home care but prefer to remain in their communities. Evidence from established programs in states such as Pennsylvania, California, Michigan, and North Carolina demonstrates measurable benefits which includes fewer hospitalizations and emergency visits, lower institutionalization rates, improved chronic disease management, and overall cost savings for Medicare and Medicaid. By examining demographic, economic, and healthcare data specific to Georgia, this project estimates the eligible population, regional service needs, and potential system-wide economic impact. The infor- matics component focuses on developing strategies to enhance enrollment identification, care coordi- nation, and performance monitoring. Proposed solutions include a statewide PACE analytics dashboard, health information exchange integration, and predictive modeling tools to identify high risk seniors. Together, these informatics-driven approaches can enable data transparency, outcome monitoring, and efficient program scaling. Overall, this capstone underscores the significant opportunity for Georgia to leverage health informatics in launching a sustainable PACE network that improves senior health out- comes, reduces healthcare expenditures and supports community-based aging.
Abstract: Within the current Wellstar ecosystem, critical unit data often remains fragmented across var- ious parts of the EMRs. While tools like Epic’s SlicerDicer can generate large amounts of data, it is rarely able to synthesize it into actionable insights. This can create various blind spots within the metric track- ing, making it difficult to identify whether ED room turnover bottlenecks are related to staffing, poor communication across the disciplines, or resource constraints. Methodology: This project used Figma’s AI features to generate and establish its initial wireframe prototype. These designs were then manually refined to meet specific stakeholder requirements and identified clinical needs. Results: The resulting dashboard centralized import metrics for EVS, room availability, and provider orders as they relate to ED Inpatient throughput timelines. A key tool implemented was an automated refresh system that provides end users with continuous access to data reports, rather than a static number-tracking system. Conclusion: By transitioning from isolated reporting systems to a centralized, automated dashboard, this tool provides the necessary data transparency missing within Wellstar’s ecosystem. This demon- strates the power of AI-driven prototyping and the ways it can bridge the gap between high volumes of collected data and operational intelligence.
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DIGITAL HEALTHCARE TRANSFORMATIONS SUMMIT
10 YEARS OF MSHMI | KENNESAW STATE UNIVERSITY
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