New Glasgow Lobster Suppers: a family affair Words by Margaret Prouse Photos: Heather Ogg & Evan Ceretti
If one word (besides “delicious” or “abundant”) could encompass the vibe emanating from New Glasgow Lobster Suppers, it would be “family.” In fact, Carl Nicholson, who has been the General Manager of New Glasgow Lobster Suppers for over 30 years, is just one member of Willie and Thelma Nicholson’s family of nine who is involved. Carl’s brothers Gary and Barry are also part of the management team, taking on VP of Purchasing and Operations tasks. There seems to be no end to the grandchildren of the large Nicholson family working, and adding to the story being told tableside. Three generations of Sterling and Jean MacRae’s family are also an integral part of New Glasgow Lobster Suppers. All three daughters can be seen working in the dining room, which is now managed by Jean’s granddaughter, Erin. Running the kitchen is her husband, Red Seal chef Mike Forrest. Families are woven throughout New Glasgow Lobster Suppers’ history. It’s not uncommon for management to hire children or grandchildren of former employees, and there are many instances of parents and children, or several siblings from a family, working on the “NGLS” summer crew. The family management team leads by example, working at all aspects of the restaurant. Their high standards of quality and service set the tone for the workplace, and employees take pride in being part of the NGLS family, many returning year after year. Employees aren’t the only ones returning annually to New Glasgow Lobster Suppers. Many customers bring their own families to share an experience that was a highlight
of their childhoods. It’s an easy place for a family to eat, with child-size portions on the menu, and table service to make it easy to keep track of little ones. Diners often come in family groups, with as many as 20 relatives lining the sides of a long table, talking and laughing as they enjoy a meal together. When an elder passes on, someone in the next generation takes the lead, bringing the family together to celebrate and reminisce over a lobster supper. A meal at New Glasgow Lobster Suppers is memorable. The food is fresh and tasty, and the staff is friendly and helpful. It’s what you’d expect from a family business employing families to serve families. The whole team works together to make the dining experience a treat for Islanders and visitors. That’s why locals and people from around the world make it a destination.
Photo: Heather Ogg
Make this your year to try it, or to come back.
New Glasgow Lobster Suppers 604 Route 258, New Glasgow 902.964.2870 www.peilobstersuppers.com
Photo: Heather Ogg
SUMMER 2019 www.pei-living.ca
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