“Our customers appreciate our knowledge of the products and explaining the steps they need to take to prep and complete the project.”
- Kelly MacEachern
“When first talking with the customer, we always ask what they are wanting to achieve,” says MacEachern, who’s worked at the store for eight years. “We ask if they have an accessory that they would like to pull colour from, and we also ask how they want to feel, because colour can play a big part in the mood of a room.” For Perry, providing customers with honesty, so they’re able to choose the best paint, is key. “People come back to me and want my help again and again because they know I’m honest. I’ll tell them what they need to hear. I’ll give them the pros and cons. Better to do the job right the first time than mess it up and do it over again.”
and explaining the steps they need to take to prep and complete the project.”
projects. We’re proud when a customer comes back and tells us how great a project turned out, and brings us pictures. We want that smile on their face.”
It’s the dedication to quality customer service that has kept Metro Home Building Centre running for fifty years. “Metro has served the residents of PEI with great pride and satisfaction from our loyal customers that have become friends to all of us over the years,” says owner Peter Smith, whose father, Don Smith, opened the business back in 1969. The store’s attention to detail and exclusive products in plumbing and lighting are other reasons why people continue to return. Perry says that Metro treats their customers’ home renovations as though they’re their own. “We take an interest in our customers’
Metro Bath & Lighting 16 Exhibition Drive, Charlottetown 902.370.5536 www.metropei.com
Adds MacEachern, “Our customers appreciate our knowledge of the products
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