positive experience for guests and staff. She is the backbone of our operation.” Arsenault loves to nurture personal connections and relationships. “At Mill River, we provide experiences that create memories. Over the years I have gotten to know so many people. I am now seeing their children and grandchildren.” Arsenault is motivated by seeing the Mill River staff succeed. “We celebrate when we’ve exceeded the expectations of our guests. Staff leave feeling they have accomplished something in the workplace.” She also finds value in ensuring the staff have a healthy work-life balance. “We are flexible to accommodate our staff’s lives outside of work. The team gives their hearts and souls to the resort to provide exceptional experiences for our guests. We do what we can to give back to them.” A career in tourism means lots of long days. Arsenault had an excellent support system right from the start. “That’s key,” she says. She adds that it’s important to participate in industry associations, organizations and boards. “Networking and working with Industry stakeholders is invaluable.” For those interested in a career in tourism, Arsenault has this advice. “Dive in, get as much experience as possible from all departments.” Those who are the best fit are those who understand the hospitality industry. “You must be willing to learn, to create the perfect atmosphere for the guests, and you must be able to work with a team.” Western PEI is close to Arsenault’s heart. “This part of the island has so much to offer; it’s phenomenal year- round.” Louise Arsenault is proud of her accomplishments over a thirty-five- year career, but even more so, she’s proud to work with others to nurture and grow Mill River Resort, a true Prince Edward Island gem.
MILL RIVER RESORT
180 Mill River Resort Road, Route 136, Woodstock 902.859.3555 Toll Free:
1.844.375.3555 www.millriver.ca
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