One of the first things you feel when you first enter Pharmasave Cornwall is an immediate sense of community. This is not an accident, according to pharmacist and owner Wally Kowalchuk. Having worked for different chain drug stores in various roles for most of his career, Kowalchuk had the opportunity
When maintaining that loyalty, Kowalchuk says it comes down to their friendly, professional, personal service while also doing what they can to satisfy their customers and looking out for their health and well-being. This includes offering a wide range of pharmacy health care services to help patients manage their medication and health as well as services such as automatic refilling of maintenance medications, prescription extensions, compliance packaging, injection services, emergency prescribing, and requesting refills from prescribers. “We strive to offer the products and health care services people look for in our community to stay well, including those hard-to-get items through special ordering,” says Kowalchuk. In these uncertain times, Kowalchuk’s advice to Islanders is “to continue to monitor public health information and follow their recommendations and also call ahead for pharmacy services or prescription refills.” In terms of safety measures implemented at Pharmasave Cornwall, Kowalchuk says they took it seriously from the start, implementing plexiglass around the dispensary and cash register, signage and frequent store cleaning procedures, and making hand sanitizer available. “We also set up new rules for patients on daily medication management and we offered more frequent touch-free deliveries and curbside pickup,” he says. While Kowalchuk admits this summer is definitely “different,” he says “the community support has been awesome. Thank you. With your support we will offer our services for many years to come.”
to work in smaller community pharmacies on the Island, which
inspired him in becoming an owner of a smaller healthcare focused pharmacy. “It felt more personal,” he says. “I truly enjoyed seeing the value of building relationships with patients in the community.” When the opportunity came along to start a small format pharmacy in Cornwall where he resides, Kowalchuk says he “ jumped at the chance and never looked back.” As a result Pharmasave Cornwall is a “community- based and focused pharmacy. Most of my staff as well as myself live and work in the community. We try to deliver that personal experience you would expect from a neighbour.” In Kowalchuk’s case, that sentiment is in the literal sense. He’s actively involved in his local church and the Knights of Columbus, and says he likes to “spend my advertising dollars locally and donate to support local initiatives. My staff share similar values, and value being part of the community. We like to call people by their names.” Not surprisingly, Kowalchuk says loyalty is extremely important to him and his staff. “Without patient loyalty, we would not be here. We appreciate all the loyalty and feedback we receive, either in person or on social media. With trust, loyalty develops. Our pharmacy staff strive to go the distance to ensure that.”
Pharmasave Cornwall 25 Meadowbank Road, Cornwall 902.629.6870 www.pharmasave.com
SUMMER 2020 www.pei-living.ca
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