11/10/22
Perceptions of Fairness Challenges • Small communities • Familial relations • Politics •
Procedural Fairness People will take a negative decision better if: • Treated with respect • Communication and knowledge of what to expect • Opportunity to tell their side of the story • Explanation of decision
Gaming community is small and Indian gaming community is smaller – if you are perceived as unfair – challenge to get quality professionals
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• Periodically review hearing policies and procedures • Address fairness concerns • Include clear procedures to manage expectations • What works and what doesn’t • Be realistic about what your limitations might be
Opportunity
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