11/10/22
• To Effect a Successful Resolution • It is Critical to Understand the Interests of the Other • To Strive to Accommodate the Interests of the Other • To Identify Common Ground
Identify Common Interests
• To Achieve a Mutually Acceptable Resolution
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• Poor Communications • Turf Battles
• Ignorance (Facts, Law, Roles/Responsibilities) • Misunderstanding (Facts, Law, Roles/Responsibilities) • Poorly Defined Roles & Responsibilities • Competing Goals & Objectives • Poor Communications Skills (On Either Side) • Personality Conflicts
Identify Predictable Conflicts
20
10
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