This article provided by the National Association of Residential Property Managers (NARPM) and written by Kathleen Richards, MPM®, CPC®. Kathleen was a Broker/Owner of a successful management company and a nationally recognized coach, speaker, instructor, author, and thought leader for the last 30 years focusing on business, leadership, and specifically the field of property management. She owns PM Made Easy – customizable products to streamline operations and founded The Property Management Coach. She can be reached at 800-475-3084. For more information about NARPM, visit www.NARPM.org. Our existing clients are our best resource for growing our business. Ask for the business and look for opportunities to show your love and appreciation and they will spread the word to family and friends. I have learned over the years that great cli- ents have great friends – just the type of people I want to work for and with. We all know how good it feels when a client thanks us for making their life easier by managing their rent- al. We often only hear the problems but when we are shown appreciation doesn’t it make us smile and love what we do? Doesn’t it make us want to go the extra mile to serve our cli- ents including our colleagues? •
● Pay your vendors on time and early in December before the holidays. ● Be available and easy to reach when approvals are necessary. ● Provide coaching or share best business practices. ● Provide lunch during busy seasons to your CPA or Tax Advisor. ● Include your vendors in Owner Seminars. EMPLOYEE CLIENTS ● Thank you goes a long way…say it often. ● Commend work well done in front of others – owners, vendors, tenants, coworkers. ● Ask employees how they want to be recognized when they meet goals.
● Provide opportunities away from the office to have fun as a team. ● Survey employees about benefits that would resonate with them – it isn’t always about money. Flextime, volunteering in community, education reimbursement, career development opportunities. ● Encourage a team mentality where everyone feels supported. ● Provide monthly one-to-one coaching/development meetings. ● A kitchen stocked with healthy food options. ● Monthly lunch together as an office or team. ● Provide year-end bonus and recognition awards.
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