Often a business or organization is responsible for the content of a website, not an individual person. The IBM Corporation is responsible for the content on ibm.com. The Cleveland Clinic is responsible for the content on clevelandclinic.org. An individual is not responsible for the content on these websites, even though many individuals contributed to creating and maintaining the content. In these cases, we will view the business or organization as responsible for the content on every single page, as well as maintenance of the website. On some websites, users create the MC of many pages, while the business or organization itself maintains the website. The company Facebook is responsible for the Facebook website, but individuals create the content on their personal Facebook pages. The company Wikipedia is responsible for the Wikipedia website, but individuals create article content. Other websites with user-generated content include YouTube, Twitter, other social networking websites, other article publishing websites, Q&A websites, forums, etc. For these websites, you must look at each page to determine the author(s) or creator(s) of the content on that page. Finally, there are some websites that show licensed or syndicated content. This means that the website has paid money or has some business relationship with the creator of the content. In these cases, we will consider the website to carry responsibility for the quality of licensed or syndicated content, even if it wasn’t created by the website itself. 2.5.3 Finding About Us, Contact Information, and Customer Service Information Many websites are interested in communicating with their users. There are many reasons that users might have for contacting a website, from reporting problems such as broken pages, to asking for content removal. Many websites offer multiple ways for users to contact the website: email addresses, phone numbers, physical addresses, web contact forms, etc. Sometimes, this contact information is even organized by department and provides the names of individuals to contact.
The types and amount of contact information needed depend on the type of website. Contact information and customer service information are extremely important for websites that handle money, such as stores, banks, credit card companies, etc. Users need a way to ask questions or get help when a problem occurs. For shopping websites, we'll ask you to do some special checks. Look for contact information4including the store’s policies on payment, exchanges, and returns. Sometimes this information is listed under <customer service.= Some kinds of websites need fewer details and a smaller amount of contact information for their purpose. For example, humor websites may not need the level of detailed contact information we would expect from online banking websites. Occasionally, you may encounter a website with a legitimate reason for anonymity. For example, personal websites may not include personal contact information such as an individual’s home address or phone number. Similarly, websites with user-generated content may allow the author to identify him/herself with an alias or username only.
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