4)
Talking about deep feelings requires privacy and time.
5) There are no quick and easy answers. Simply respond, reflect and express understanding and empathy. 6) Listening is a skill that can be learned, but it requires practice and it sometimes involves sharing ourselves. 7) We will only hear from others when they know that we can and will keep their confidence. 8) Whenever you find yourself arguing or interrupting, recognize that it is usually because the conversation has hit a sensitive spot. But arguing will shut down communication. Don’t be afraid of tears. Tears help heal, and bottling up one’s emotions is unhealthy. When the person is crying, you don’t have to say anything; you can just hold the person’s hand.
22
Made with FlippingBook Digital Publishing Software