Avoid saying anything negative . Continue to express words of love and encouragement. Remember that the person in the coma can perceive your touch, tone of voice, and inner feelings. TECHNIQUES THAT HELP COMMUNICATION AND EMPATHY: Giving recognition Good morning, r. Smith You've written some letters today. I notice you've chosen your favourite music for today. Giving information My name is.... I'm here because I'll be taking you to the... Giving broad openings How do you feel? Is there something you'd like to talk about? Where would you like to begin? Accepting I understand... I agree... I hadn't thought of that... Using silence Yes, Uh-huh, Hmmm, nodding. Offering general leads
Go on and then? Tell me about it.
Placing the event in time
What seemed to lead up to...? Was this before or after...? When did this happen...?
or in sequence
Making observations
Are you uncomfortable when you...? I notice you are biting your lips. Tell me when you begin to feel anxious. How would you describe your pain?
Encouraging description
Restating Client : I seem to hear the clock strike every hour at night. Volunteer : You have difficulty sleeping? Note: When using restating, do not overdo the obvious. Only restate complex statements or those that seem to have an unspoken message behind them. Reflecting Client : Do you think I should tell the doctor? Volunteer : Do you think you should? Attempting to translate feelings Client : I can't talk to you or to anyone. It’s a waste of time. Volunteer : Do you feel no one understands? Client : I'm way out in the ocean. Volunteer : Do you mean you feel abandoned?
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