Texan ENT - August 2018





When HardWork Beats Experience BUILDING THE TEAM

see it, if a person is willing to work hard, even if they don’t have a lot of experience, you can trust they’ll be willing to put in the time to learn how to do their new job right. Pretty much

Recently, you may have noticed some changes around the office. Our former receptionist, Mari, has taken her leave after having a baby girl and our former billing manager, Brandi, has also decided to make the transition to stay-at-home mom. We were sorry to see Mari and Brandi go but wish them and their families nothing but the best. Fortunately, the new faces who have come in to replace them are doing an awesome job so far. Our new receptionist, Giovanna “Gio” Rivera, has been filling Mari’s shoes admirably. Gio is fluent in Spanish, and you’ll most likely hear her voice the next time you call the office. As for our new billing manager, we couldn’t be more thankful to have Kristina McNeal. As luck would have it, Kristina is the person who trained the person who trained Brandi when she first became our billing manager. Talk about a small world! Bringing someone new onto the team can be tricky. Our staff at the office is small, so they are a really close-knit group. Everyone gets along well, and you don’t want to jeopardize the culture by bringing in someone who doesn’t want to be part of the group. Fortunately, Kristina was referred to our office by our medical assistant, Laura. The two used to work at another ENT office in Austin, so Laura was confident Kristina would mesh with the team. I say, so far so good. Kristina has made a seamless transition and some days, it’s like she’s been here for years. In addition to finding a culture fit, I believe it’s equally important to find someone with a good work ethic. Some people might get hung up on prior experience, and sure, that can help in the beginning, but the way I “... if a person is willing to work hard, even if they don’t have a lot of experience, you can trust they’ll be willing to put in the time to learn how to do their new job right.”

My amazing team: Kristina, Lori, Laura, Victoria, and Gio

everything we accomplish in life boils down to our work ethic. Everything, from our careers and hobbies to our personal relationships, is the result of the work we are willing to put into it. If you’re lazy or ready to give up at the first snag, you’ll never get anywhere worthwhile. Like the name implies, hard work is hard, but it’s more than worth the effort. The hardest thing I ever had to learn was developing social skills. In school, I always did well in class and had good grades, but I was a giant nerd who wasn’t great at talking to people. It wasn’t until after my residency, when I took some time to travel and get more life experiences, that my social skills improved. You can’t go to a different country without talking to some strangers, and that will really put you to the test. It was challenging, but I’m so glad I did it. It helped me become a better- rounded person, and I know my business has benefited a lot. As a doctor, I need to be able to do more than examine and diagnose my patients. Visiting the doctor’s office can be a scary experience, no matter how old you are. I like being able to read my patients — figure out what’s going on in their heads while I’m working with them and reassure them that, no matter what’s wrong in that moment, we’ll be able to work through it together.

Once again, I want to welcome Kristina and Gio into the office. It’s only been a few months, but already, their hard work and great personalities let me know I made the right call. –Dr. Seth Evans

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