Specific Responsibilities Operational Management
• Managing Senior Assessment Officers & Assessment Officers, including delegating effectively, managing and monitoring their workload, identifying training needs and learning opportunities and overseeing provision of the same. • Overseeing the recruitment of new staff, including their induction and training. • Managing staff appraisals in line with the University performance development review process. Promoting development and training. • To be part of the London Assessment management team, attending and contributing to regular senior team meetings on a London-wide level. • Working closely with the Campus management team to ensure the effective operation of the London Assessment Offices. • Deputising for the Head of Operations and covering other roles as required. • Writing reports for the Head of Operations and other senior managers. • Developing and implementing new administrative systems and assisting with the development of assessment regulations and processes, for existing and new products. • To work closely with the Programme and Student Lead for all courses to ensure effective operational support as necessary. Assessment Administration • Monitoring all assessment inboxes, ensuring email communication is responded to efficiently. • To provide comprehensive information to clients with regard to all aspects of assessments, responding in a timely and professional manner to enquiries and demonstrating an in-depth understanding of assessment regulations. • To oversee the timely and accurate student examination and assessment enrolment. • To oversee the processing of candidate concession applications and appeals in a timely manner. • To ensure accurate and timely maintenance of the student records system. • To oversee the ordering and auditing of examination materials and assist in the accurate delivery of these to all internal and external examination venues and to represent the University at these venues. • To oversee the finalisation and distribution of assessment schedules and materials. • To oversee the final checking process. • To maintain accurate records regarding candidates with resits and ensuring the candidates receive appropriate information regarding their re-sit options. • Work closely with the Key Clients team to ensure the assessment administration demands of key clients are met.
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