7. Course and programme delivery timelines
7.1 Courses delivered by Instructor Members All materials for MHFA England courses should be ordered as early as possible. At the latest, you must order materials: – For online courses: seven working days before the course start date – For face-to-face courses: seven working days before the course start date Any delays in ordering materials may mean that your learners do not receive the course materials in time. 7.2 Client courses delivered by Associate Instructors The Training and Consultancy Directorate aim for a six-to-eight-week lead time when arranging client bookings. Occasionally bookings are accepted with less notice. If this is the case, this will be communicated in the initial email sent to Associate Instructors to inform them about the course delivery opportunity. Six to eight weeks before delivery 1. Availability request – The Training and Consultancy Directorate contact Associate Instructors on a monthly basis to proactively request their upcoming availability – The Training and Consultancy Directorate send Associate Instructors an email to let them know about the opportunity
2. Availability confirmation
– Associate Instructors confirm their availability to work – Occasionally an Associate Instructor may be asked to hold dates in their diary if a client has requested their availability. If this is the case, we ask the Associate Instructor to hold dates for a maximum of five working days
3. Confirmation email
– The Training and Consultancy Directorate send the Associate Instructor the course confirmation email with the course code – The Delivery Consultant notifies the client and sends them the Associate Instructor’s public profile to highlight their experiences and skills
Two weeks before delivery 1. Introduction to client
– The Training and Consultancy Directorate introduces the Associate Instructor to the client via email – The Associate Instructor engages in a pre-course call with the client, arranged by the Delivery Consultant. Please refer to the pre-course information sheet provided by the Training and Consultancy Directorate and ensure you collaborate with the Delivery Consultant to conduct a professional and informed pre-course call. Where an Associate Instructor is unable to participate in the pre- course call after initially confirming availability, they must inform the Delivery Consultant via email in a timely manner, in as far advance of the scheduled call as possible.
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