Member Handbook and QA Framework May 2026

Partially met

Fully met

Qualified and accredited to deliver at least three MHFA England products Ten full courses have been delivered Learner evaluations have generally been ‘good’ or ‘very good’ although there may have been some minor exceptions Provides some inaccuracies when communicating MHFA England’s vision, purpose and values Generally, contributes positively to the reputation of the organisation Generally, uses language that is positive/supportive in relation to mental health, with some minor lapses and instances of negative/unsupportive language or attitude towards poor mental health, mental ill health and mental health conditions Demonstrates appropriate knowledge and understanding of poor mental health, mental ill health and mental health conditions that reflects learning from Mental Health First Aid course Response may also include some inaccurate or out- of-date ideas/terms Demonstrates some appropriate knowledge and understanding of how to celebrate, support, and respect the diversity of learners and colleagues Demonstrates some advanced consideration of inclusive language, imagery, and video choices Lacks confidence in challenging some of the behaviours from learners and/or peers that do not reflect the words and spirit of MHFA England’s equity and inclusion commitments

Qualified and accredited to deliver at least three MHFA England products Ten full courses have been delivered Average learner evaluation score is above 7.5 i.e. consistently ‘good’ level or higher Consistently uses positive language and behaviour that accurately represents MHFA England’s vision, purpose and values Contributes positively to the reputation of the organisation Consistently uses positive/supportive language in relation to mental health which clearly conveys a positive/supportive attitude towards poor mental health, mental ill health and mental health conditions Demonstrates extensive knowledge and understanding of poor mental health, mental ill health and mental health conditions that reflects learning from Mental Health First Aid course Keeps knowledge of poor mental health, mental ill health and mental health conditions and mental health provision up to date Demonstrates advanced understanding and skill in how to celebrate, support and respect the diversity of learners and colleagues Actively inclusive of people with different identities and/or beliefs Demonstrates careful advanced consideration of inclusive language, imagery, and video choices Challenges any behaviours from learners and/or peers that do not reflect the words and spirit of MHFA England’s equity and inclusion commitments

Inconsistent approach to delivery preparation with some minor lapses in pre-course organisation

Clear approach to and leads on delivery preparation. Demonstrates high levels of organisational skills

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