MOLLY MAID Right Start Transfer Manual Copyright 2015, Molly Maid, Inc. 1.1 Entering the Right Start Program Welcome to MOLLY MAID, the world leader in professional residential home cleaning service. The MOLLY MAID system has a proven track record, and in every case the degree of its success is directly related to the ability of MOLLY MAID franchise owners like you to dig in and get started. As you begin the Right Start program, we want to share with you our guiding beliefs. Many franchise owners have adopted these beliefs in their own businesses and found them to be valuable. We hope you feel the same way. MOLLY MAID Beliefs Integrity, honesty, respect, and responsibility are the foundation of MOLLY MAID. By serving others, we help them succeed. Relationships matter. Teamwork is vital to our success. We lead through innovation and continuous improvement. We care about our communities by getting involved. We work hard and have fun! Starting a business, any business, is an exciting challenge. Successfully completing all phases of Right Start will help you prepare to launch your business as smoothly and quickly as possible. Its step-by-step design guides you through the first few months of your start-up and focuses your energies on maximizing the exciting opportunities that are available. The entire MOLLY MAID team looks forward to assisting you in getting off to a Right Start with your business. But don’t forget that its ultimate success depends on your ability and desire to achieve your objectives, and your commitment to make it happen. The Right Start program consists of three phases: Phase One: Business Set Up and Office Preparation (4-6 weeks) Phase Two: Initial Training Program at the Home Office (5 days) Phase Three: Owner Training Center at a successful Molly Maid business (5 days) This manual is your guide to completion of Phase One preparation for Initial Training. During Phase One, you will read training materials, investigate your competition, interact with government agencies, find office space, negotiate leases, develop your financial plan, develop and place your marketing plan, and handle many other details necessary to start your business properly. To assist you in the start-up process, you will work with a New Business Manager, who is a part of the Right Start team. For the next several weeks, your New Business Manager will be your primary contact at the home office. Up through the three phases of Right Start, your New Business Manager will guide you through the preparation process and assist you in staying on track with the many tasks you must complete prior to launching your business. Your New Business Manager will help you set up a realistic plan to complete the preparation process for Initial Training and Owner Training Center and work right alongside you to help you achieve that goal. Proprietary and Confidential Information Page 4
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