EFFICIENCY-FIRST®-FRAMEWORK-GUIDEBOOK-2020-EXCERPT

Disaster Recovery................................................................................ 56

Endpoint Management. ....................................................................... 59

Exception Management....................................................................... 62

Framework Alignment.......................................................................... 65

Governance......................................................................................... 68

Help Desk............................................................................................ 71

Invoice Processing............................................................................... 74

License Management. ......................................................................... 77

Network Design................................................................................... 80

Order Management. ............................................................................ 83

Performance Management. ................................................................. 86

Policy................................................................................................... 90

Portfolio Delivery.................................................................................. 93

Project Management. .......................................................................... 96

Quality Control & Assurance. ............................................................... 99

Regulatory Compliance...................................................................... 102

Reporting & Analytics......................................................................... 105

Risk Management.............................................................................. 109

Security. ............................................................................................ 112

Service Management......................................................................... 115

Sourcing & Procurement.................................................................... 118

Strategy............................................................................................. 121

Vendor Management......................................................................... 124

EFFICIENCY FIRST® FRAMEWORK GUIDEBOOK 2020

iii

Made with FlippingBook flipbook maker