EFFICIENCY-FIRST®-FRAMEWORK-GUIDEBOOK-2020-EXCERPT

INTRODUCTION

ABOUT THE EFFICIENCY FIRST ® FRAMEWORK

The Efficiency First ® Framework is the foundation for a Center of Excellence designed to deliver maximum business value. • Business and Public Sector organizations adopt Efficiency First ® Framework principles to drive Center of Excellence performance results. • Service providers align products, services, and solutions with Efficiency First ® Framework principles to support customers’ performance goals. ABOUT THE EFFICIENCY FIRST ® FRAMEWORK 2020 GUIDEBOOK The Efficiency First ® Framework Guidebook is for business and public sector organizations adopting Framework principles and service providers aligning products, services, and solutions with Framework principles. This Guidebook defines and outlines key principles and practices that help drive performance and efficiency which can be applied to existing practices and processes. In addition, the principles of the Efficiency First ® Framework complement other business practices such as ITIL, Six Sigma, Lean Sigma, and TBM. Updated in the first quarter of each calendar year to support technology, business and market changes, the guidebook includes:

• Framework Principles descriptions, definitions, and evaluation criteria

• Portfolio Areas descriptions, definitions, and management considerations

• Focus Areas descriptions, definitions, and evaluation guidelines

• Practice Areas descriptions, definitions, and process development guidance

• Core Management Technologies descriptions, definitions, and use cases

• Stakeholder Groups descriptions, definitions, and role/responsibility profiles

• Performance Areas descriptions, definitions, and measurement criteria

• Continuous Improvement Approach descriptions, definitions, and adoption best practices

EFFICIENCY FIRST® FRAMEWORK GUIDEBOOK 2020

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