MODULAR BORING SYSTEM
KINTEK ’s main long-term target is the improvement of the services and products offered to the customers, in order to increase their satisfaction and the commercial activity in the various national and international markets. In order to achieve these targets, KINTEK must pursue, ensure and improve the following: 7KHREVHUYDQFHRIWKHODZDQGWHFKQLFDOUHTXLUHPHQWVDERXWWKHVXSSOLHGSURGXFWV ZLWKDVWDII·VFRQVWDQWXSGDWLQJWKURXJKH[KLELWLRQVDQGFRPSDQ\ courses); 7KHVDWLVIDFWLRQRIWKHFXVWRPHU·VH[SOLFLWUHTXHVWV E\PHDQVRIDFRPPHUFLDORIILFHIRUWKHIRUHLJQDQGLWDOLDQPDUNHWZLWKKLJKFRPSHWHQFHDQGVWURQJHU DQGVWURQJHUH[SHULHQFHLQWKHILHOGRIPHFKQLFDOWRROLQJ 7KHVDWLVIDFWLRQRIWKHFXVWRPHU·VLPSOLFLWUHTXHVWV FRQVLGHULQJWKHUHFHLYHGRUGHUVRUWKHVHQWRIIHUVFULWLFDOO\FKHFNLQJSHULRGLFDOO\DQGIUHTXHQWO\WKH REVHUYDQFHRIGHOLYHULHVWRWKHFXVWRPHUDOVRYLVLWLQJWKHFXVWRPHUGLUHFWO\ 7KHVHUYLFHSURYLGHGE\WKHVWDII·VH[SHULHQFH 7KHPDQDJHPHQWRIFODLPVDQGSRVVLEOHIDXOW\SURGXFWV IRUERWKPDQXIDFWXUHGJRRGVDQGLQWHUQDOLQGXVWULDOSURFHVVHV 7KHFRQVWDQWXSGDWLQJLQWKHWHFKQLFDODQGFRPSXWHUILHOG These activities are based on the following principles: ,QWHUQDODQGH[WHUQDOVWDII·VLQYROYHPHQWLQTXDOLW\ ,GHQWLILFDWLRQRIWKHLQGXVWULDOSURFHVVHVWKDWFRQGLWLRQWKHFXVWRPHU·VVDWLVIDFWLRQDQGGHILQLWLRQRIWKHZD\VWRSHUIRUPDQGFKHFNWKHVHSURFHVVHV 5HVHDUFKGHYHORSPHQWLQWKHILHOGRITXDOLW\RIVHUYLFHDQGRUPDQXIDFWXUHGJRRGV &RQVWDQWDQDO\VLVDQGFRQWURORIWKHSURFHVVHVLQRUGHUWRILQGWKHPDUJLQVRILPSURYHPHQW The above mentioned principles will be developped according to the following operating procedures: 3ODQQLQJDQGLPSOHPHQWDWLRQRID4XDOLW\6\VWHPFHUWLILHGDFFRUGLQJWRWKH81,(1,62 1RUPV Arrangement, in this system, for specific control and improvement of the processes that determine the customer’s satisfaction. L’obiettivo che la KINTEK intende perseguire e garantire nel tempo è il miglioramento dei servizi e dei prodotti offerti al cliente per aumentare la soddisfazione del cliente stesso e aumentare la copertura commerciale nei vari mercati nazionali ed internazionali. La KINTEK per raggiungere ciò, si impone di perseguire, garantire e migliorare: ,OULVSHWWRGHLUHTXLVLWLVLDGLOHJJHFKHWHFQLFLUHODWLYLDLSURGRWWLIRUQLWL PHGLDQWHXQFRQWLQXRDJJLRUQDPHQWRGHOSURSULRSHUVRQDOHRWWHQXWRWUDPLWH SDUWHFLSD]LRQHDILHUHHDFRUVLLQWHUQL ,OULVSHWWRGHOOHULFKLHVWHHVSOLFLWHGHOFOLHQWH PHWWHQGRDGLVSRVL]LRQHXQXIILFLRFRPPHUFLDOHSHULOPHUFDWRHVWHURH,WDOLDGLHOHYDWDSURIHVVLRQDOLWjHFRQ XQ·HVSHULHQ]DFKHqVHPSUHSLFRQVROLGDWDQHOVHWWRUHGHOODXWHQVLOHULDPHFFDQLFD ,OULVSHWWRGHOOHULFKLHVWHLPSOLFLWHGHOFOLHQWH PHGLDQWHXQ·DQDOLVLFULWLFDGHJOLRUGLQLULFHYXWLRGHOO·RIIHUWHLQYLDWHPHGLDQWHXQFRQWUROORSHULRGLFRHIUHTXHQWH VXOULVSHWWRGHOOHFRQVHJQHDOFOLHQWHPHGLDQWHYLVLWHGLUHWWHSUHVVRLOFOLHQWH ,OVHUYL]LRDWWUDYHUVRO·HVSHULHQ]DGHOSURSULRSHUVRQDOH /DJHVWLRQHGHLUHFODPLHGHOOHHYHQWXDOLQRQFRQIRUPLWjULVFRQWUDWH VLDUHODWLYHDOSURGRWWRILQLWRFKHDLSURSULSURFHVVLD]LHQGDOL ,OFRQWLQXRDJJLRUQDPHQWRLQFDPSRWHFQLFRHLQIRUPDWLFR Tali attività si fondano sui seguenti principi: &RLQYROJLPHQWRGLWXWWRLOSHUVRQDOHD]LHQGDOHLQWHUQRHGHVWHUQRYHUVRODTXDOLWj ,QGLYLGXD]LRQHGHLSURFHVVLD]LHQGDOLFKHLQIOXHQ]DQRODVRGGLVID]LRQHGHO&OLHQWHHGHILQL]LRQHGHOOHPRGDOLWjGLHVHFX]LRQHHFRQWUROORGLWDOLSURFHVVL 6YLOXSSRGHOOHDWWLYLWjGLULFHUFDILQDOL]]DWHDOODJHVWLRQHGHLSURFHVVLFKHLQIOXHQ]DQRODTXDOLWjGHOVHUYL]LRHRSURGRWWRIRUQLWR $QDOLVLHPRQLWRUDJJLRFRQWLQXRGHLSURFHVVLDOORVFRSRGLLGHQWLILFDUHLPDUJLQLGLPLJOLRUDPHQWR I principi individuati saranno sviluppati attraverso le seguenti modalità operative: 3URJHWWD]LRQHHG,PSOHPHQWD]LRQHGLXQ6LVWHPDGL*HVWLRQHSHUOD4XDOLWjFHUWLILFDELOHDLVHQVLGHOOH1RUPH81,(1,62 Predisposizione, nell’ambito del sistema, di specifiche attività di monitoraggio e miglioramento dei processi che influenzano la soddisfazione del Cliente. KINTEKS Hauptfernziel ist die Verbesserung der dem Kunden angebotenen Leistungen und Produkte, um dessen Zufriedenheit zu erhöhen sowie die Handelsgeschäfte in den verschiedenen National- und Internationalmärkte zu erweitern. Zu diesem Zweck verpflichtet sich KINTEK , Folgendes zu verfolgen, zu gewähren und zu verbessern: 'LH(LQKDOWXQJYRQJHVHW]OLFKHQXQGWHFKQLVFKHQ$QIRUGHUXQJHQLQ%H]XJDXIGLHJHOLHIHUWHQ3URGXNWH PLWWHOVHLQHUVWlQGLJHQ)RUWELOGXQJGHV Personals durch Teilnahme an Messen und betriebsinterne Kurse); 'LH(LQKDOWXQJGHUH[SOL]LWHQ$QIUDJHQGHV.XQGHQLQGHPHLQHKRFKSURIHVVLRQHOOHXQGVWDUNTXDOLIL]LHUWH+DQGHOVDEWHLOXQJIUGHQ,QQHQXQG$XHQPDUNW LP%HUHLFKGHVPHFKDQLVFKHQ:HUN]HXJV]XU9HUIJXQJVWHKW 'LH(LQKDOWXQJGHULPSOL]LWHQ$QIUDJHGHV.XQGHQGXUFKHLQHNULWLVFKH$QDO\VHGHUHUKDOWHQHQ%HVWHOOXQJHQXQGGHUJHVHQGHWHQ$QJHERWHGXUFKHLQH UHJHOPlLJHXQGKlXILJHhEHUSUIXQJGHU/LHIHUWHUPLQHXQGGXUFKGLUHNWH.XQGHQEHVXFKH 'LHQVWOHLVWXQJGXUFKGLH(UIDKUXQJGHVHLJHQHQ3HUVRQDOV 'LH5HNODPDWLRQVIKUXQJXQGGLH/HLWXQJGHUHYHQWXHOOHQ1LFKWEHUHLQVWLPPXQJHQLQ%H]XJDXIGLH(QGSURGXNWHXQGDXIGLH%HWULHEVYHUIDKUHQ 6WlQGLJH)RUWELOGXQJLPWHFKQLVFKHQXQGLQIRUPDWLVFKHQ%HUHLFK Solche Tätigkeiten basieren auf folgende Prinzipien: 9HUZLFNOXQJGHVJDQ]HQLQWHUQHQXQGH[WHUQHQ%HWULHEVSHUVRQDOVLQGLH4XDOLWlW (UNHQQHQGHU%HWULHEVYHUIDKUHQGLHGLH.XQGHQ]XIULHGHQKHLWEHHLQIOXVVHQXQG%HVWLPPXQJGHU$XVIKUXQJVXQGhEHUSUIXQJVZHJH (QWZLFNOXQJGHU)RUVFKXQJVWlWLJNHLWHQIUGLH9HUIDKUXQJVOHLWXQJZHOFKHGLH4XDOLWlWGHU'LHQVWOHLVWXQJE]ZGHVJHOLHIHUWHQ3URGXNWVEHHLQIOXVVW $QDO\VHXQGVWlQGLJHhEHUZDFKXQJGHU9HUIDKUHQXPGLH9HUEHVVHUXQJVVSDQQHQ]XEHVWLPPHQ Die obengenannten Prinzipien werden durch die folgenden operativen Modalitäten entwickelt: - (QWZXUIXQG,PSOHPHQWLHUXQJYRQHLQHP/HLWXQJVV\VWHPIUGLH4XDOLWlWGDVJHPlGHU1RUPHQ81,(1,62 EHVFKHLQLJWZLUG Vorbereitung (in diesem System) von spezifischen Überwachungstätigkeiten und Verbesserung der Verfahren, die die Kundenzufriedenheit beeinflussen.
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