This document contains information of our WeGrow mentors for mentees to learn more about their mentors! Best regards, Edwin
SEAA Commercial Mentors
2024 MENTOR MENTEE PAIRINGS
Mentee
Mentor
Cindy Lee (RRR)
Jennifer Yong (COESG)
Fasi Tukuaho (SLSN)
Peggy Lim (SLBK)
Florence Cheng (SLKL)
Aris Delos Santos -Ote (SLBO)
Imogen Hill (GSOSYD)
Silvia Yeo (COESG)
Lee Tiang Lim (SLS)
Gem Valmores (SLFM)
Ma. Lourdes Medrano (SLFM)
Ivy Sie (GSOSIN)
Maureen Rendon (MAC)
Mayav Madon (SLSN/FIJ/SLMC)
Raymond Dang (COESG)
Robert Miletic (SLSN/FIJ/SLMC)
Thiptera Tanthasri (SLBK)
Katie Roberts (SEAA)
Tiffany Chu (TAH)
Jaideep Khanna (SSYN)
William Fernando (SLCB )
Corinne Janssen (SEAA)
Xin Yi Tay (HJTS)
Choong Kit Siong (RSR/GSH)
MEET YOUR MENTOR
Have been a hotelier for my whole career with most of the years in S&M and a few in FO. Enjoyed the experience of opening 2 hotels, one with Ritz-Carlton (in Beijing) and one in SLGL (Guilin). Spent 10 years in China (2002-2012). Watching K-dramas & Netflix are now my way to relax. Love photography too but have not been doing so for a long time. About Me
JENNIFER YONG
Snr Director, Sales – Operations (SG)
Skills / Area of Expertise
Analytical
Email: Jennifer.yong@shangri-la.com
Leadership
Sales & Marketing
Preferred Contact Times
Sales Tools
2 pm – 4 pm
Career Highlights
2019 - Present
Senior Director, Sales - Operations COE Sales, Singapore, Shangri-La Group
2009 - 2019
DOSM SLGL, SEN – Shangri-La Group
2005 - 2009
DOSM The Ritz-Carlton Beijing, Financial Street
2002 - 2005
DOSM RSO Beijing, Shangri-La Group
What I look for in a mentee: • Be committed to the program, come prepared • Open-minded and engaging • Set realistic objectives about this program
MEET YOUR MENTOR
About Me
Bringing 28 years of expertise spanning Singapore, China, Malaysia and currently in Thailand. Recognized for delivering exceptional results through meticulous process management and team-driven initiatives. Passionate about maximizing sales and events opportunities through leveraging a deep understanding of client needs across diverse markets. Malaysian residing in Thailand for 8 years, married with a 21-year-old daughter who is working in Singapore.
PEGGY LIM
Director of Commercial Sales
Email: peggy.lim@shangri-la.com
Skills / Area of Expertise Sales Strategy Development
Market Analysis
Preferred Contact Times
Anytime after 5pm @ +66 616100556
Team Leadership
Cross-Cultural Communications
Event Planning and Execution
Career Highlights
2015 - Present
Director of Commercial Sales Director of Sales Director of Events Management Shangri-La Bangkok
What I look for in a mentee: Resilience and adaptability.
MEET YOUR MENTOR
With much of my professional journey at Shangri-La Hotels in the Philippines, I've had the privilege to grow with this remarkable brand. Beginning as the Dir of Revenue, I evolved into the roles of Dir of Sales and ultimately Dir of Sales and Marketing, thanks to the company's unwavering support in realizing my career aspirations. This enriching experience has honed my analytical, business development, and leadership skills. Passionate about hospitality, I excel in collaboration, driving revenue growth, and creating exceptional guest experiences. About Me
ARIS DELOS SANTOS OTE
Dir of Sales & Marketing (SLBO)
Skills / Area of Expertise
Sales Strategy
Email: aris.delossantosote@shangri-la.com
Team Leadership
Market Analysis
Preferred Contact Times
Client Relationship Management
Mon or Wed mornings ☺
Revenue Optimization
Career Highlights
2014 Present
Dir of Sales and Marketing Shangri-La Boracay
2010 - 2014
Dir of Sales Edsa Shangri-La, Manila
2007 - 2010
Dir of Revenue Makati Shangri-La, Manila
What I look for in a mentee: I value a mentee who is eager to learn and driven to grow within the company. Dedication and responsibility are qualities I highly appreciate, particularly in the pursuit of personal and professional growth. An openness to new ideas and perspectives is also a significant plus for me. Together, I look forward to making our mentorship journey both productive and enjoyable!
MEET YOUR MENTOR
I’m a sales leader who believes in empowering my team through inspiration and guidance. With a focus on clear communication and strategic planning, I aim to identify opportunities that drive growth while always learning from my team's insights. I prioritize their development, offering support and mentorship to help them excel. I always seek improvement for the collective success of our team and organization. I work hard and play hard, treating my team like family, fostering a supportive and enjoyable work environment. About Me
SILVIA YEO
AVP, Commercial Sales (Singapore)
Skills / Area of Expertise
Leadership
Email: silvia.yeo@shangri-la.com
Effective Communication
Strategic Thinking
Preferred Contact Times
Coaching and Development
Fridays – 2pm to 5pm
Results-Driven
Career Highlights
2023 Present
AVP, Commercial Sales (Singapore) Shangri-La Group – Singapore
2019 - 2023
Director, Commercial Sales (Singapore) Shangri-La Group - Singapore
2013 - 2019
Director of Sales Shangri-La Singapore
What I look for in a mentee: I value a mentee who actively seeks out opportunities for growth and improvement. This could involve taking the initiative to ask questions, seek feedback, and apply new knowledge and skills. A mentee who is curious, engaged, and willing to put in the effort to achieve their goals
MEET YOUR MENTOR
Wi th over 30 years of hospitality experience and has worked with luxury hotel brands like the Mandarin Oriental, Raffles and Fairmont and the Shangri-La Group. Has become DOSM of the three city hotels of Shangri-La in the Philippines. Proven ability to manage multiple projects, develop talent and create a high performing organization. Excellent communication skills used in building relationships and leading cross-functional teams with a focus on teamwork that is highly committed, ethical and results driven. About Me
GEM VALMORES
Skills / Area of Expertise
DOSM - SLFM
Industry Proficiency Multi-segment Sales (NEG, MICE, Luxury, WSL)
Email: gem.valmores@shangri-la.com
Leadership Skills
Priority Setting and Problem Solving
Preferred Contact Times
Daily 12nn-2pm Anytime I am not in meetings
Strategic Thinking
Interpersonal Communication Skills
Career Highlights
Director of Sales and Marketing Shangri-La The Fort, Manila
July 2022 Present
Director of Sales and Marketing Makati Shangri-La, Manila
March 2020-June 2022
May 2017 – February 2020
Director of Sales and Marketing Edsa Shangri-La, Manila
What I look for in a mentee: Eager to learn, open-minded, teachable, honest, inquisitive, proactive, has a positive attitude, provides feedback, committed and highly engaged.
MEET YOUR MENTOR
I enjoy the adrenalin rush when closing deals. When handling a project, I enjoy the process from planning to execution to seeing the end results. It's never easy solving problems but with a learning mindset, I grow each time I encounter a challenge, no matter the result is good or bad. My motto in life: be sincere, be kind, be honest. Outside work, I enjoy walks and hikes in the parks and forests. About Me
IVY SIE
Director, Global Sales (Singapore)
Skills / Area of Expertise
Close attention to details
Email: ivy.sie@shangri-la.com
Data Analysis
Strategic Thinking
Preferred Contact Times
Mondays (5pm to 6pm), Fridays (5pm to 6pm)
Strong interpersonal skills
Time Management skills
Career Highlights
2021 - Present
Director, Global Sales (Singapore) Shangri-La Group
2020 - 2021
Global Director of Sales - Singapore Minor Hotels
2007 - 2020
Account Director, GSO SIN Shangri-La Group
What I look for in a mentee: Someone who is positive, humble and has a learning mindset. Someone who is willing to put in efforts to develop oneself.
MEET YOUR MENTOR
About Me
I lead the Revenue and Distribution strategy for Shangri-La hotels in the Australasia region. As part of this role, I am responsible for driving the overall pricing, distribution and commercial strategy for the region. I work in close collaboration with our hotel commercial and operations leadership teams to set the strategic priorities and drive business results.
MAYAV MADON
Area Director of Revenue Optimisation
Skills / Area of Expertise
Revenue Optimisation
Email: mayav.madon@shangri-la.com
Distribution
Commercial Strategy
Preferred Contact Times
Project Management
Sydney Time
Team building
Career Highlights
2015 Present
Area Director of Revenue Optimisation - Australasia Shangri-La Group
2007 2015
Complex Director of Revenue Management - Melbourne Starwood Hotels & Resorts
What I look for in a mentee: I look for attributes such as the mentee being a self starter who is driven and goal oriented. An inquisitive mind who is eager to develop their leadership capabilities further than their current role and responsibility.
MEET YOUR MENTOR
About Me
Established senior commercial leader, specializing in sales, marketing, revenue optimization, innovation, and customer experience. Responsible for multi-unit business delivery through achieving and exceeding the commercial objectives for the Australia and Fiji hotels and the global sales team. Career experience complemented by completing a Master of Business Administration.
Robert Miletic
Area Director of Sales and Marketing, Australia & Fiji and Global Sales Sydney
Skills / Area of Expertise
Communication Skills
Email: Robert.Miletic@shangri-la.com
Empathy and Emotional Intelligence
Coaching and Mentorship
Preferred Contact Times Monday to Friday 8:30 am -5:30 pm AEST via Email or MS Teams
Data-Driven Decision-Making
Strategic Acumen
Career Highlights
Area Director of Sales and Marketing, Australia & Fiji and Global Sales Sydney Shangri-La Group
2021 - Present
2017 - 2021
Director of Sales and Marketing Shangri-La Sydney
2015 - 2017
Area Director of Sales & Marketing, South Pacific InterContinental Fiji Golf Resort & Spa Fiji
What I look for in a mentee: Passionate, Goal-driven, Self-motivated, Proactive, Resilient, Willingness to Act on Feedback, Curious and Ambitious, Accountable
MEET YOUR MENTOR
About Me
Currently living in KL, Malaysia, I am a Marketing professional with over 10 years of luxury hospitality marketing & PR experience across the Middle East & Asia. Not afraid of a challenge, I thrive when working in a strategically creative role. I enjoy finding creative solutions for problems, and building & nurturing collaborative teams. I love to travel, create content and I am always planning my next trip!
KATIE ROBERTS
Acting AVP Marketing, SEAA
Skills / Area of Expertise Marketing Planning & Strategy
Email: katie.roberts@shangri-la.com
Content Creation
Campaign Planning
Preferred Contact Times
Leadership and Team Management
Please feel free to reach out during office hours ☺
Problem-solving and Decision-making
Career Highlights
2023 - Present
Acting AVP Marketing, SEAA 25 hotels in 8 countries
2022 - 2023
Director of Marketing Malaysia 7 properties across Malaysia
2015 - 2017
Director of Marketing Shangri-La Rasa Sayang & Golden Sands by Shangri-La
What I look for in a mentee: Someone who has a passion to learn about marketing and all the fun, creative and strategic avenues that marketing has to explore. Also, someone that is open to feedback, takes initiative, respects time, and has clear goals. Someone that is a self-starter and self motivated. It's all about finding that perfect fit for a successful mentorship journey.
MEET YOUR MENTOR
About Me
An hospitality-tourism sales professional & a learner since last over 30 years with various brands in India, Portugal, Maldives & Myanmar. MBA & a Hotell Mgt. graduate.
Business Belief : Revenue = Relationships + Repute
: Each one of us is a brand & a Leader. Add value.
Personal Belief : Live for Health, Hope and Happiness Learning Likes : Marketing, Tech and the Universe Essentials Home & family in New Delhi. Love pets but no have.
Jaideep Khanna @Jk
: Good food, nice drink and deep sleep. Repeat.
DoSM-Yangon Properties
Skills / Area of Expertise
Sales Ops
Email: Jaideep.Khanna@Shangri-La.com Wapp/Viber :+959421786024
BD & Networking
Revenue Planning
Preferred Contact Times
E sales channels
11 am to 8 pm. Yangon Time
People Development
Career Highlights
2023 Present
DoSM-Yangon Properties Shangri-La Hotels & Resorts
2019 2022
Commercial Director Hilton hotels
2013 - 2018
Director Regional Sales, SW Asia Global & National Sales, IHG
What I look for in a mentee: - Personal commitment - Flexibility - Open-mindedness - Initiative
MEET YOUR MENTOR
About Me
Global citizen, Dutch national with Australian PR. Married, no children. Has lived in 15 countries and worked in 9 (Europe, Asia Pacific, USA). 25+ years of multi-brand, cluster, area and regional commercial responsibility. Core social values at work: Absolute Honesty, Keeping Promises and Having Fun. Multi-linguist and lifelong learner. Crazy cat lady. Secret geek.
CORINNE JANSSEN
AVP Sales, SEAA
Skills / Area of Expertise
Sales Operations
Email: corinne.Janssen@shangri-la.com WhatsApp: +65 91728560
Communication Skills
Strategic analysis
Preferred Contact Times
Daily 12:00-14:00 when my calendar is free
Negotiations & contracting
Building High-Performance Teams
Career Highlights
2023 Present
AVP Sales, Southeast Asia & Australasia Shangri-La Group
2018 - 2022
AVP Commercial Sales (Singapore) Regi onal sales “caretaker” since Dec 2020 Shangri-La Group
1997 - 2018
Variety of Cluster DOSM and Area DOSM roles Starwood / Marriott
What I look for in a mentee: Committed, results-oriented, an inquisitive self-starter who does not require spoon-feeding and is not afraid to question everything. Receptive to feedback and respects agreed timelines.
MEET YOUR MENTOR
AboutMe With over 24 years in the hospitality sector, working in luxury hotels and resorts across Malaysia, including Kuala Lumpur and Penang, I've gained expertise in various areas like MICE, Events, Travel Trade, and managing profits and losses. I prioritize setting a good example for my teams, drawing from my experience managing diverse groups to create motivated and productive environments. Outside work, I enjoy running with some goodmusic and staying fit atthe gym.
CHOONG KIT SIONG
Cluster Director, Commercial Sales
Skills / Area of Expertise Event Planning and Management
Email: kitsiong.choong@shangri-la.com
Sales Strategy Development
Business Development
Preferred Contact Times Please feel free to reach out as long as I’m awake. Otherwise, please leave a message ☺
Leadership and Team Management
Problem-solving and Decision-making
Career Highlights
2022 - Present
Cluster Director, Commercial Sales Shangri-La Rasa Sayang & Shangri-La Golden Sands
2017 - 2022
Cluster Director of Sales Shangri-La Rasa Sayang & Shangri-La Golden Sands
2015 - 2017
Director of Sales Shangri-La Kuala Lumpur
What I look for in a mentee: Someone who's excited to learn, open to feedback, takes initiative, respects time, and has clear goals. Abide to their commitments and values diversity. It's all about finding that perfect fit for a successful mentorship journey.
SEAA Commercial Mentors
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