Residences Manager
Candidate Information Pack
YUGO Who we are ..
Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo we like to do things differently. It's about people, planet, and passion. We are looking for #Futureshapers who want to positively influence and shape the lives of others. We want the people who relish not knowing how things are going to turn out but are up for the ride anyway - they make the most of the opportunities they’re given and create their own opportunities even if none are given – they shape the future for themselves and for others. We’re a brand that lives and breathes our purpose. We’re on a mission, a mission to better the planet, to empower our students on their educational journey, support their holistic needs and provide them a safe space to do this.
Under our LiveYour Best Life Programme and our three pillars – YugoEco, YuGrow and YuPro, we co-create with you… our students and we’ll support you on several levels. Think internships, certifications, bettering the planet, beach clean ups, student councils and so much more. Yugo was created through merging The Student Housing Company, Nexo Resiencias and Uninest with UComm in the USA. Same amazing team on the ground, different name above the door.
See how we can offer a truly differentiated living experience.
Our Global Footprint
USA
40 spaces
31 Cities
180 Yugoers
53 spaces
29 Cities
451 Yugoers
Europe
5 Cities
7 spaces
74 Yugoers
APAC
Our motivation
Our main objective is to create a culture that allows our Yugoers to be themselves and to bring all of who they are to work. We want to be sure to remain consistent in providing content and resources to our teams and to ensure we drive our culture from our teams and we educate ourselves in all areas and dimensions of diversity, equality, belonging and inclusion.
Connect & Reward Mentorship, Allyships, Networks
Feedback via surveys & focus groups
Activities Quarterly sessions
Support Partnerships and resources
Reporting for accountabilty and to set targets
The Role ….
We are currently on the lookout for an experienced Residence Manager to join the team in our state of-the-art purpose-built student housing. It’s a big job! But you will be part of a team of awesome Residence Managers across the globe, who will support you to ensure we are consistent in the service we provide to our students. • Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the student space is running smoothly • Take full responsibility of the budget and P&L, and the financial performance of the student space • You’ll cross all the T’s and dot the I’s, to and ensure you are managing costs and maximizing profit for the property • Follow up on all sales opportunities and ensure the student space is at capacity through short term and long term lets • You have exceptionally high standards, and this is reflected in the overall presentation of the property, you will manage this through regular inspections and working with your awesome team • Manage ‘the good’ and turn around the ‘not so good’ - meaning you will handle complaints and offer excellent customer service to your students • Use your advanced knowledge of safety, security, compliance and building management to ensure core operating procedures are adhered to, followed up on and we are providing a safe secure home to our students • Maintain and develop relationships with key players at the local universities, as well as internal and external suppliers – again here is that winning personality!
Sound good so far?
Here’s what you’ll need:
• Relevant experience running a residence within hotels, hospitality, or better yet student accommodation • Strong interpersonal and communication skills, including the ability to build and maintain quality relationships • Experience within a fast paced, target driven environment with strong focus on sales and marketing
What we offer.. And the benefits? Well apart from working with an amazing team of people you will also receive.
Competitive salary with annual discretionary bonus
25 days annual leave
Access to a whole host of perks like discounts on groceries, gym memberships, travel, and entertainment
Subsidised Health care & employee assistant Programme
Cycle to work scheme
Social events and more!
Application Process:
Applications should consist of a CV and covering letter (no more than one side of A4).
Applications should be sent to
Hannah Searle hannah.searle@mrgpeople.co.uk +44 7966 827 413 Anna Kacprzak anna.kacprzak@mrgpeople.co.uk +44 7513 721 970
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