OUTDOOR RESORT PALM SPRINGS Membership Survey April 2020 Page 41 of 82
Figure 48: 14. Please indicate your satisfaction regarding these aspects of dining: Bella Roma Café Service
Under 56 AGE
50.4%, 398 Male GENDER 176 49.0% 137 38.2% 39 10.9% 6 1.7% 1 0.3% 359 100.0% 4.34 124 35.3% 167 47.6% 55 15.7% 4 1.1% 1 0.3% 351 100.0% 4.17 116 33.0% 169 48.0% 51 14.5% 13 3.7% 3 0.9% 352 100.0% 4.09
53.5%, 426 5/Less Years TENURE 213 54.6% 146 37.4% 28 7.2% 3 0.8% 0 0.0% 390 100.0% 4.46 166 43.2% 174 45.3% 41 10.7% 3 0.8% 0 0.0% 384 100.0% 4.31 147 38.4% 180 47.0% 40 10.4% 12 3.1% 4 1.0% 383 100.0% 4.19
4.5%, 36 Year Round RESIDE 27.3% 15 45.5% 9 27.3% 0 0.0% 0 0.0% 33 100.0% 4.00 9 8 25.0% 15 46.9% 9 28.1% 0 0.0% 0 0.0% 32 100.0% 3.97 18.8% 15 46.9% 8 25.0% 3 9.4% 0 0.0% 32 100.0% 3.75 6
68.8%, 546 No DOG OWNER 261 51.8% 196 38.9% 40 7.9% 5 1.0% 2 0.4% 504 100.0% 4.41 198 40.1% 229 46.4% 58 11.7% 7 1.4% 2 0.4% 494 100.0% 4.24 177 35.7% 230 46.4% 66 13.3% 18 3.6% 5 1.0% 496 100.0% 4.12
Overall
35.3%, 280 56 to 65
41.2%, 327 66 to 75 166 55.9% 108 36.4% 20 6.7% 2 0.7% 1 0.3% 297 100.0% 4.47 120 41.0% 131 44.7% 38 13.0% 3 1.0% 1 0.3% 293 100.0% 4.25 107 36.5% 134 45.7% 40 13.7% 10 3.4% 2 0.7% 293 100.0% 4.14
17.0%, 135 Over 75
49.6%, 392 Female
46.5%, 370 6+ Years
21.8%, 173 6-11 Months
73.6%, 584 5/Less Months 279 52.4% 208 39.1% 36 6.8% 7 1.3% 2 0.4% 532 100.0% 4.42 198 37.9% 260 49.8% 56 10.7% 6 1.1% 2 0.4% 522 100.0% 4.24 176 33.5% 263 50.1% 63 12.0% 16 3.0% 7 1.3% 525 100.0% 4.11
31.2%, 248 Yes 122 55.5% 74 33.6% 21 9.5% 3 1.4% 0 0.0% 220 100.0% 4.43 82 38.0% 100 46.3% 33 15.3% 1 0.5% 0 0.0% 216 100.0% 4.22 68 31.6% 110 51.2% 26 12.1% 7 3.3% 4 1.9% 215 100.0% 4.07
891
6.4%, 51
Friendliness
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
22 47.8% 18 39.1% 5 10.9% 1 2.2% 0 0.0% 46 100.0% 4.33 15 34.9% 20 46.5% 7 16.3% 1 2.3% 0 0.0% 43 100.0% 4.14 14 31.8% 19 43.2% 8 18.2% 3 6.8% 0 0.0% 44 100.0% 4.00
396 52.9% 279 37.3% 63 8.4% 8 1.1% 2 0.3% 748 100.0% 4.42 288 39.3% 340 46.4% 94 12.8% 9 1.2% 2 0.3% 733 100.0% 4.23 248 33.7% 353 48.0% 95 12.9% 30 4.1% 9 1.2% 735 100.0% 4.09
132 51.4% 103 40.1% 19 7.4% 2 0.8% 1 0.4% 257 100.0% 4.41 102 39.8% 126 49.2% 25 9.8% 2 0.8% 1 0.4% 256 100.0% 4.27 89 34.8% 128 50.0% 25 9.8% 8 3.1% 6 2.3% 256 100.0% 4.12
63 51.6% 39 32.0% 17 13.9% 3 2.5% 0 0.0% 122 100.0% 4.33 43 37.1% 51 44.0% 20 17.2% 2 1.7% 0 0.0% 116 100.0% 4.16 34 29.3% 59 50.9% 17 14.7% 5 4.3% 1 0.9% 116 100.0% 4.03
204 56.7% 132 36.7% 21 5.8% 2 0.6% 1 0.3% 360 100.0% 4.49 155 43.8% 159 44.9% 35 9.9% 4 1.1% 1 0.3% 354 100.0% 4.31 127 35.9% 169 47.7% 40 11.3% 12 3.4% 6 1.7% 354 100.0% 4.13
173 51.3% 124 36.8% 33 9.8% 5 1.5% 2 0.6% 337 100.0% 4.37 117 35.6% 155 47.1% 50 15.2% 5 1.5% 2 0.6% 329 100.0% 4.16 98 29.6% 162 48.9% 52 15.7% 14 4.2% 5 1.5% 331 100.0% 4.01
98 60.9% 46 28.6% 16 9.9% 1 0.6% 0 0.0% 161 100.0% 4.50 77 48.7% 53 33.5% 26 16.5% 2 1.3% 0 0.0% 158 100.0% 4.30 63 40.4% 64 41.0% 20 12.8% 7 4.5% 2 1.3% 156 100.0% 4.15
Totals Mean Professionalism Very Satisfied Satisfied Neutral Dissatisfied
Very Dissatisfied Totals Mean Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Service Speed
Totals Mean
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