OUTDOOR RESORT PALM SPRINGS Membership Survey April 2020 Page 44 of 82
Figure 51: Marge's Snack Bar Service
Under 56 AGE
50.4%, 398 Male GENDER 63 25.6% 73 29.7% 89 36.2% 10 4.1% 11 4.5% 246 100.0% 3.68 44 18.0% 83 33.9% 96 39.2% 9 3.7% 13 5.3% 245 100.0% 3.56 41 17.0% 88 36.5% 94 39.0% 8 3.3% 10 4.1% 241 100.0% 3.59
53.5%, 426 5/Less Years TENURE 64 28.2% 59 26.0% 78 34.4% 14 6.2% 12 5.3% 227 100.0% 3.66 46 20.9% 62 28.2% 86 39.1% 12 5.5% 14 6.4% 220 100.0% 3.52 43 19.5% 64 29.0% 82 37.1% 17 7.7% 15 6.8% 221 100.0% 3.47
4.5%, 36 Year Round RESIDE
68.8%, 546 No DOG OWNER 97 29.7% 86 26.3% 118 36.1% 14 4.3% 12 3.7% 327 100.0% 3.74 71 22.0% 97 30.1% 126 39.1% 16 5.0% 12 3.7% 322 100.0% 3.62 66 20.6% 97 30.2% 126 39.3% 16 5.0% 16 5.0% 321 100.0% 3.56
Overall
35.3%, 280 56 to 65
41.2%, 327 66 to 75 67 32.5% 51 24.8% 68 33.0% 13 6.3% 7 3.4% 206 100.0% 3.77 49 24.1% 66 32.5% 67 33.0% 14 6.9% 7 3.4% 203 100.0% 3.67 44 21.7% 64 31.5% 74 36.5% 13 6.4% 8 3.9% 203 100.0% 3.61
17.0%, 135 Over 75
49.6%, 392 Female
46.5%, 370 6+ Years
21.8%, 173 6-11 Months
73.6%, 584 5/Less Months 95 27.9% 96 28.2% 120 35.3% 19 5.6% 10 2.9% 340 100.0% 3.73 69 20.8% 104 31.3% 126 38.0% 21 6.3% 12 3.6% 332 100.0% 3.59 64 19.3% 109 32.8% 123 37.0% 21 6.3% 15 4.5% 332 100.0% 3.56
31.2%, 248 Yes 42 28.6% 44 29.9% 45 30.6% 11 7.5% 5 3.4% 147 100.0% 3.73 34 23.8% 47 32.9% 43 30.1% 11 7.7% 8 5.6% 143 100.0% 3.62 29 20.1% 55 38.2% 39 27.1% 15 10.4% 6 4.2% 144 100.0% 3.60
891
6.4%, 51
Friendliness
34 23.3% 42 28.8% 54 37.0% 7 4.8% 9 6.2% 146 100.0% 3.58 25 17.5% 41 28.7% 58 40.6% 11 7.7% 8 5.6% 143 100.0% 3.45 20 14.1% 42 29.6% 57 40.1% 14 9.9% 9 6.3% 142 100.0% 3.35
33 35.1% 26 27.7% 34 36.2% 1 1.1% 0 0.0% 94 100.0% 3.97 27 29.3% 27 29.3% 38 41.3% 0 0.0% 0 0.0% 92 100.0% 3.88 26 28.3% 35 38.0% 29 31.5% 1 1.1% 1 1.1% 92 100.0% 3.91
78 34.4% 55 24.2% 73 32.2% 15 6.6% 6 2.6% 227 100.0% 3.81 63 28.6% 60 27.3% 72 32.7% 18 8.2% 7 3.2% 220 100.0% 3.70 54 24.2% 65 29.1% 70 31.4% 22 9.9% 12 5.4% 223 100.0% 3.57
77 31.0% 71 28.6% 85 34.3% 10 4.0% 5 2.0% 248 100.0% 3.83 61 24.8% 82 33.3% 83 33.7% 14 5.7% 6 2.4% 246 100.0% 3.72 52 21.2% 89 36.3% 83 33.9% 14 5.7% 7 2.9% 245 100.0% 3.67
39 35.8% 25 22.9% 36 33.0% 4 3.7% 5 4.6% 109 100.0% 3.82 33 30.3% 29 26.6% 36 33.0% 4 3.7% 7 6.4% 109 100.0% 3.71 27 24.5% 33 30.0% 35 31.8% 9 8.2% 6 5.5% 110 100.0% 3.60
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
5 18.5% 10 37.0% 7 25.9% 4 14.8% 1 3.7% 27 100.0% 3.52
24.0% 36.0% 28.0%
6 9 7 1
143 29.3% 135 27.7% 167 34.2% 26 5.3% 17 3.5% 488 100.0% 3.74 108 22.6% 150 31.4% 172 36.0% 28 5.9% 20 4.2% 478 100.0% 3.62 96 20.0% 159 33.2% 170 35.5% 32 6.7% 22 4.6% 479 100.0% 3.57
4.0%
2 8.0% 25 100.0% 3.64 20.8% 10 41.7% 7 29.2% 1 4.2% 1 4.2% 24 100.0% 3.71 5 4 17.4% 10 43.5% 7 30.4% 1 4.3% 1 4.3% 23 100.0% 3.65
Totals Mean Professionalism Very Satisfied Satisfied Neutral Dissatisfied
15.4% 34.6% 23.1%
4 9 6 2
7.7%
5 19.2% 26 100.0% 3.19 18.5% 10 37.0% 5 18.5% 3 11.1% 4 14.8% 27 100.0% 3.33 5
Very Dissatisfied Totals Mean Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Service Speed
Totals Mean
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