OUTDOOR RESORT PALM SPRINGS Membership Survey Comments on Any Aspect of Outdoor Resort Page 9
80. Ensuring timely maintenance and repair of laundry facilities is a must and has not been managed well since we have been here. Machines in many of the satellites are frequently broken and take forever to be repaired. For many this ranks right up there behind consistent power and water. It seems that competitive bidding requiring stated repair response times (with penalties for the vendor if not adhered to) should be instituted. This is a major issue for us as well as many others in the resort. Also, as I have previously mentioned, the sewer smell around Bella Roma needs to be addressed. It is a deterrent to showing ORPS and our property values. 81. Moving about this resort is a dangerous activity. Lighting is poor and the driving habits of the operators of vehicles, bicyclists and golf carts is atrocious. Stop signs and speed limit signs are for decoration only, I am shocked if someone actually stops for signage let alone slows down. Enforcement is non-existent. Please note that the carts provided for security patrols do not have any rear tail or brake lights. How can they possibly talk to an owner about their cart maintenance when their own security vehicle should not be on the road after dark? 82. Front office staff does not have proper customer service skills nor does activity office at times. 83. Consider cost sharing (management with owner) regarding grass replacement with turf. Management would enjoy a maintenance and water cost reduction. 84. It's a great place! The people are wonderful. We feel lucky to be able to come here. I'm VERY glad that we have hired outside professionals to be looking at best ways to maintain and improve the quality of our resort experience. Would like to see more professionals employed, for example, having someone professional to handle the architectural reviews and to implement a consistent method of getting compliance. Better communications regarding all matters would be helpful, too. Perhaps, a part time communications director? The rumor mill is rampant sometimes. Thanks for the survey. 85. Love all the flowers in the resort. I heard there were talks of them taking them away I feel we need better landscapers. We have had issues with our grass areas for over a year now. I don't like the pets using the grass outside the tennis courts and pickle ball areas they are leaving brown spots. AA committee is a little too picky on RV's. If you can’t see the flaws from the street, they should not be an issue 86. I am very dissatisfied with the lack of repair to the laundry facilities this year. I realize there have been issues but they have not been resolved this entire season and I feel we have not received the quality of service we expect for the amount of HOA fees we pay on this issue! It has resulted in constant inconvenience. 87. Pickleball has been a bone of contention and yet the board still implemented a ball that is not USAPA certified. They also limited time to be able to play. All of these things will still need to be addressed and the board doesn't have the forethought of doing so. They need to do what's best for this Resort not what is convenient. Since they implemented the ball that is being used now do the checking property sales have skyrocketed. Again you need to do things that is in the best interest of the resort. I want the board to be leaders take people where they need to go not necessarily where they think they want to go.
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