SURVEY REPORT - OUTDOOR RESORT PALM SPRINGS - MAY 2020

12. Please rate your satisfaction with the following aspects of the ES Clubhouse facilities:

(5) Very Satisfied

(4) Satisfied

(3) Neutral

(2) Dissatisfied

(1) Very Dissatisfied

No Opinion

Exterior appearance

O

O

O

O

O

O

General interior appearance

O

O

O

O

O

O

Ballroom

O

O

O

O

O

O

Marge’s Snack Bar

O

O

O

O

O

O

Owners’ Lounge

O

O

O

O

O

O

Open bar area

O

O

O

O

O

O

Pergola area

O

O

O

O

O

O

Kitchen

O

O

O

O

O

O

West Room

O

O

O

O

O

O

Restrooms

O

O

O

O

O

O

Lifestyle and Events Office

O

O

O

O

O

O

Activities storeroom

O

O

O

O

O

O

13. Please provide any comments or suggestions you have regarding the Clubhouse facilities:

S ECTION III. D INING

14. Please indicate your satisfaction regarding these aspects of dining:

Rating Scale: 5=Very Satisfied, 4=Satisfied, 3=Neutral, 2= Dissatisfied, 1=Very Dissatisfied, N.O.=No Opinion

Bella Roma Café

Marge’s Snack Bar

High…..SATISFACTION….Low

High…..SATISFACTION…..Low

5

4

3

2

1

N.O.

5

4

3

2

1 N.O.

Service Friendliness of service staff

O O O O

O

O

O

O O O

O

O

Staff professionalism/training

O O O O

O

O

O

O O O

O

O

Speed of service

O O O O

O

O

O

O O O

O

O

Food Food quality (food well prepared)

O O O O

O

O

O

O O O

O

O

Consistent meal-to-meal food quality

O O O O

O

O

O

O O O

O

O

Menu variety

O O O O

O

O

O

O O O

O

O

Availability of healthy menu selections

O O O O

O

O

O

O O O

O

O

Food value for the price

O O O O

O

O

O

O O O

O

O

6

Outdoor Resort Palm Springs

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