COMPANY NEWS
WITH AN EXPANDED TEAM AND €200 REFERRAL FEE FOR PLUMBERS IN PLACE, THE DUBLIN-BASED BUSINESS IS PRIMED FOR ITS NEXT PHASE OF EXPANSION… Property Claims Loss Assessors celebrates its 10th anniversary Property Claims Loss Assessors (PCLA) Ltd is marking a decade of trading by investing in the future. The Dublin-based business has boosted its referral fee for plumbers responding to emergency callouts to €200, expanded its team of loss assessors and implemented a new customer relationship management (CRM) system. PCLA partners Peter Mulvaney and Dean McLoughlin are both qualified building surveyors who have worked in loss assessment since leaving college and collectively offer more than 40 years of experience in the insurance industry. Its client base spans much of the Republic of Ireland, including the west coast from Donegal to Cork, the Midlands and the east coast including Dublin and Wexford. Plumbers across the country responding to emergency callouts can now top up their income with €200 per referral leading to a successful claim. After confirming a policy and valid claim is in place, PCLA pays the fee to plumbers upfront. “Once we have signed up the client, our office will send €200 directly to the plumber making the referral,” says Peter. “They get paid at the start of the process and don’t need to wait for claims to settle. “For plumbers, it’s a no brainer. They’re going out and getting paid to fix a leak and, on top of their callout charge, they’re getting an extra €200 so it’s a nice extra income for them. I was just speaking to one plumber who has earned an additional €1,800 just from passing on jobs to us; it can all add up.” With business steadily growing, PCLA has added two new skilled loss assessors to its team, which now totals six assessors plus office staff. And it has introduced a new premium customer service offer after investing in a CRM system. “Our new in-house CRM system updates the clients
Peter Mulvaney.
20 | PLUMBING & HEATING MAGAZINE
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