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at all stages of the process, so there’s nobody left wondering what’s going on behind the scenes,” says Peter. “We’re with them every step of the way from the moment they contact us, keeping them in the loop from start to finish. “What we had found was that loss assessment and insurance companies were falling down on the customer service side of things, so we made it our number one priority to extend a premium service to our clients.” “We’ve a very good reputation built up over the last 10 years, and we’re just looking forward to keeping it for the next 10 years.” PLUMBER REFERRALS “Claims are our forte - just being able to assess the situation and pinpoint exactly what is damaged,” says Peter. “We’ll do a moisture survey to show to the insurance company, as they wouldn’t have our technical background. “That’s why it’s important for any policy holder to have someone like us involved; we can really maximise their claim and get their true payout.” With policy holders often facing an excess payment and potential loss of their no claims bonus, insurance claims are only worthwhile for damage totalling at least €2,000 but can run into the millions, says Peter. Clients include bars, restaurants and large commercial premises but most of its business comes from domestic residences. Residential claims typically average at least €10,000 but can easily reach €200,000 for serious damage requiring a complete strip out. Claims against third party manufacturers supplying faulty water pumps and fittings are common, and PCLA has on occasion represented plumbers subject to overzealous claims by policyholders. But its partnership with plumbers is more often a simple process of referral, assessment and successful claim. “If a plumber is interested in making a referral, we’ll have a chat and go through the whole process with them,” says Peter. “Basically, they’re the first person on site and their priority is to fix a leak and prevent any further damage and, once that’s done, they can have a chat with the client.” If the client wishes to pursue an insurance claim, the plumber can make a referral on a no-win, no-fee basis. PCLA will then have a chat with the client, assess the situation and determine if both parties are happy to go ahead with the loss assessment.
“We’ve a very good reputation built up over the last 10 years, and we’re just looking forward to keeping it for the next 10 years.”
Unit D3, Santry Hall Industrial Estate, Santry Dublin 9 T: +353 (0)1 562 0082 - E: info@pcla.ie www.pcla.ie
Dean McLoughlin.
PLUMBING & HEATING MAGAZINE | 21
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