HOW AI TRANSFORMS CUSTOMER EXPERIENCE
Joule Premium: Unlock Premium AI with the SAP CX AI Toolkit
What is the SAP CX AI Toolkit?
The SAP CX AI Toolkit, powered by Joule, is SAP’s for sales, service, and commerce teams. The SAP CX AI Toolkit automates content creation, answers customer queries in real time, and generates insights based on enterprise data, including SAP CX solutions and Microsoft 365. Joule acts as a copilot, delivering context-aware recommendations directly in the workflow. With configurable prompts, zero data retention, and trusted AI governance, the SAP CX AI Toolkit enables faster, smarter, and more personalized customer interactions, securely and at scale.
Unlock Growth with Premium AI
01
03
02
Engage Intelligently AI-powered product content creation & enrichment
Sell Smarter
Resolve Faster
•
• Account Synopsis – facilitate targeted and relevant conversations • Sales Order insights and simulations • Lead Booster to increase effectiveness
•
Automated case summaries & response drafting Entity Extraction to organize relevant customer data Account Synopsis for service agents
•
Visual search & conversational product Q&A Shopping Agent
•
• •
•
Find and insert products into emails using AI search
Made with FlippingBook flipbook maker