HOW AI TRANSFORMS CUSTOMER EXPERIENCE
Joule: The AI Copilot Powering CX AI Toolkit
Joule powers the SAP CX AI Toolkit, delivering conversational AI directly into your workflows all securely, with enterprise-grade governance.
Joule Agents
•
Automatically categories and route customer inquiries to the right team Provide real-time insights, recommendations, and trusted answers from enterprise data Turn resolved cases into draft knowledge articles to boost self-service and agent efficiency
•
•
AI Shopping Assistant
- Enable conversational, AI-driven product discovery in SAP Commerce storefronts - Answer real-time questions on pricing, availability, and compatibility - Support multilingual, global customer interactions
Customer Stories
Learn how Bosch uses Joule agents for fast ticket resolution across their customer service department.
Learn how SAP solutions are helping CHRIST focus on where they can present the best value for customers .
Made with FlippingBook flipbook maker