HOW AI TRANSFORMS CUSTOMER EXPERIENCE
Build CX Intelligence Your Way
SAP Business AI is more than embedded intelligence; it’s a platform for innovation. With CX leaders can build, extend, and scale AI solutions tailored to their unique customer journeys, industry needs, and business goals.
These technologies work together to provide a unified, secure, and extensible foundation for custom AI development:
SAP Business Data Cloud (BDC) The data backbone. BDC harmonizes structured and unstructured data across SAP and third-party systems. It enables the creation of reusable data products, semantic models, dashboards, and action packs, that feed intelligent CX applications and AI agents. SAP Business Technology Platform The engine for innovation. BTP provides a unified runtime, orchestration tools, and access to SAP’s AI Foundation- enabling you to build and deploy AI agents, integrate with Joule, and extend SAP CX applications using pro-code or low-code tools.
AI Foundation The intelligence layer. AI Foundation is a suite of services and tools that power AI across SAP. With capabilities for model training, orchestration, lifecycle management, and governance, the AI Foundation ensures your AI is not only powerful, but also relevant, reliable, and responsible.. Custom AI Toolkit The creative space. Whether you’re building predictive models, training industry-specific agents, or co-innovating with partners, the toolkit supports a wide range of development approaches—from SAP Build low-code tools to full-stack development. .
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